Credit Controller - Cape Town at Fidelity Services Group

Are you ready to take your career to the next level in the fast-paced world of credit control? We are actively seeking a talented and detail-oriented Collections Specialist to join our dynamic team in our N1 City Office. As a key member of our organization, you will play a crucial role in managing and optimizing our accounts receivable process.

Key Responsibilities:

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Experience & Qualifications:

• Grade 12 or equivalent.
• Previous experience in collections or accounts receivable is preferred.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position based in N1 City.