Credit Controller - CapeTown at V&A Waterfront

Job Objectives:

Credit / Receivable Control – Debt and Tenant Management

• Ensure that tenants adhere to agreed payment plans as far as possible
• Ensure that internal collection targets are met
• Ensure Tenant Age Analysis is current and that Percentage trading debt and Total debt to turnover is maintained
• The age analysis should indicate deposits to understand exposure
• Verify that accounts are up to date and have been done to ensure that the account is accurate
• Ensure that the Property Managers are informed of any negative developments on an account
• Action items emanating from meetings with Property Management BU
• Ensure that the policy and business process is always adhered to
• Timeously and professionally resolve account queries
• Reconcile tenant accounts
• Focus on good customer service and consider various options to recover debt i.e. an Agreement of Debt (AOD)
• Ensure monies collected is receipted and spread to tenant account
• Ensure accurate recording and communication of tenant cash deposits and guarantees
• Prepare accounts to be handed over to attorneys so that they are accurate and up to date
• List Tenants as bad payers with Credit Bureau when needed

Internal Control and Risk Management

• Update Credit Control Manager and other relevant stakeholders on debtors who may pose a risk
• Collaboratively decide on the necessary actions required to minimize or mitigate risk
• Profile Tenants annually by using credit bureaus and internal data
• List risk accounts with Credit Bureau to enable preemptive action
• Minimise bad debts through the application of sound credit policies
• Ensure productive and efficient collection techniques and good customer service
• Effective support of legal processes when handling matters over to the attorney for collection
• Recommend improvements for the Legal Debt Collection process

Reporting

• Review reports for submission to Managers and ensure that comments are accurate, sufficient, up to date, and meaningful
• Engage with Property Management bi-weekly on debtors age analysis to explain ageing
• Monitor monthly actuals vs Business targets
• Weekly target setting and monitoring
• Help prepare credit management reports for Property Management and Finance
• Provide Property Management with regular tenant risk assessments and debtor ranking when necessary

 Customer Service

• Ensure regular engagement is with Tenants, Property Management, and Finance Managers
• Ongoing collaboration across the Business and to resolve account queries and to facilitate or expedite payment
• Creating and maintaining excellent customer relations

REQUIREMENTS

Educational Requirements:

• Credit Management (1, 2, 3) Diploma
• B. Com Accounting or related Degree advantageous

Knowledge Requirements:

• Accounting and Business Processes (Receivables, Revenue Billings, Cash Flow Management, Financial Control measures)
• Relevant Legislation and Compliance
• User proficiency in Excel (advanced), Word, PowerPoint, and JD Edwards
• Lease Agreements
• Debt Collection in the Property Industry
• Legal processes regarding debt collection
• Risk Management
• Customer Service

Skills Requirement:

• Diagnostic / Tactical Thinker
• Numerical / Financial Acumen
• Verbal Reasoning
• Communication skill
• Analytical
• Detail oriented
• Logical problem-solving
• Negotiation
• Time-management
• Planning and prioritizing
• Customer Service
• Emotional Intelligence

Experience Requirements:

• Up to 5 Years' Experience in Credit Control
• Experience within the Property environment would be advantageous