Current Vacancies at V&A Waterfront

Job Objectives:

Credit / Receivable Control – Debt and Tenant Management

• Ensure that tenants adhere to agreed payment plans as far as possible
• Ensure that internal collection targets are met
• Ensure Tenant Age Analysis is current and that Percentage trading debt and Total debt to turnover is maintained
• The age analysis should indicate deposits to understand exposure
• Verify that accounts are up to date and have been done to ensure that the account is accurate
• Ensure that the Property Managers are informed of any negative developments on an account
• Action items emanating from meetings with Property Management BU
• Ensure that the policy and business process is always adhered to
• Timeously and professionally resolve account queries
• Reconcile tenant accounts
• Focus on good customer service and consider various options to recover debt i.e. an Agreement of Debt (AOD)
• Ensure monies collected is receipted and spread to tenant account
• Ensure accurate recording and communication of tenant cash deposits and guarantees
• Prepare accounts to be handed over to attorneys so that they are accurate and up to date
• List Tenants as bad payers with Credit Bureau when needed

Internal Control and Risk Management

• Update Credit Control Manager and other relevant stakeholders on debtors who may pose a risk
• Collaboratively decide on the necessary actions required to minimize or mitigate risk
• Profile Tenants annually by using credit bureaus and internal data
• List risk accounts with Credit Bureau to enable preemptive action
• Minimise bad debts through the application of sound credit policies
• Ensure productive and efficient collection techniques and good customer service
• Effective support of legal processes when handling matters over to the attorney for collection
• Recommend improvements for the Legal Debt Collection process

Reporting

• Review reports for submission to Managers and ensure that comments are accurate, sufficient, up to date, and meaningful
• Engage with Property Management bi-weekly on debtors age analysis to explain ageing
• Monitor monthly actuals vs Business targets
• Weekly target setting and monitoring
• Help prepare credit management reports for Property Management and Finance
• Provide Property Management with regular tenant risk assessments and debtor ranking when necessary

 Customer Service

• Ensure regular engagement is with Tenants, Property Management, and Finance Managers
• Ongoing collaboration across the Business and to resolve account queries and to facilitate or expedite payment
• Creating and maintaining excellent customer relations

REQUIREMENTS

Educational Requirements:

• Credit Management (1, 2, 3) Diploma
• B. Com Accounting or related Degree advantageous

Knowledge Requirements:

• Accounting and Business Processes (Receivables, Revenue Billings, Cash Flow Management, Financial Control measures)
• Relevant Legislation and Compliance
• User proficiency in Excel (advanced), Word, PowerPoint, and JD Edwards
• Lease Agreements
• Debt Collection in the Property Industry
• Legal processes regarding debt collection
• Risk Management
• Customer Service

Skills Requirement:

• Diagnostic / Tactical Thinker
• Numerical / Financial Acumen
• Verbal Reasoning
• Communication skill
• Analytical
• Detail oriented
• Logical problem-solving
• Negotiation
• Time-management
• Planning and prioritizing
• Customer Service
• Emotional Intelligence

Experience Requirements:

• Up to 5 Years' Experience in Credit Control
• Experience within the Property environment would be advantageous

go to method of application »

DESCRIPTION

Reporting to the Services Manager: Civils and Structural with accountability to the Senior Manager: Civils & Structural, the purpose of the job is the implementation of maintenance to all building fabric and external infrastructure within his/her area.  The individual will supervise a direct line report and effect and direct outsourced contractor/s by assigning works, giving instructions, observing, and inspecting works, ensuring that work orders are completed.  The buildings and infrastructure will include but not be limited to all roofing, masonry, shop fronts, facades, drainage, plumbing, carpentry, windows, doors, iron-mongery, walkways, wall, and floor cladding, plastering, painting and fixed furniture.

REQUIREMENTS

The following job objectives are relevant to this job:

Reactive Maintenance

• Prioritise and expedite all maintenance work orders allocated on PlanON® CMMS, specific to the building fabric and infrastructure within an allocated budget.
• Inspect and determine method and sequence of operations to locate, install, test, repair or modify issues raised in work orders.
• Manage contractor/s output and supervise in-house repairs.
• Inspect and determine method and sequence of operations to locate, install, test, repair or modify issues raised in PlanON® CMMS work orders.
• Carry out and supervise in-house repairs within established targets and monitor contractor/s.
• Communicate breaks, repairs and time frames to clients and Services Manager: Civils & Structural.
• Co-ordinate and arrange all access and/or permits with tenants, security, traffic and/or the health and safety department.
• Inspect all repairs/fixes to plumbing or infrastructure.
• Recall or redo any repairs/fixes not completed to established practices and standards.
• Close PlanON® CMMS work orders, capturing all detail, as well as signing off/annotating contractor/s invoices.
• Build and maintain PlanON® CMMS database of all building fabric and infrastructure repair costs.

Planned Maintenance

• Prepare, monitor, and follow up that PlanON® CMMS planned service schedules are adhered to by planned maintenance contractors.
• Inspect building fabric and infrastructure after works carried out.
• Recall or redo any service work not completed to established codes and standards.
• Close work orders, capturing all detail on PlanON® CMMS as well as signing off/annotating contractor/s invoices.
• Co-ordinate and arrange all access, permits for planned maintenance contractors with tenants, traffic, security, or health and safety department.

Liaison and Monitoring

• Liaise between Services Manager: Civils & Structural, TI Installations Team and/or project appointed contractors.
• Inspect works carried out by TI Installations Team and/or project appointed contractors.
• Attend site handovers for new plant/installations/buildings added to V&A Waterfront property portfolio.

Inspection and Audits

• Carry out regular inspections of building fabric and infrastructure, quayside jetties, bridges, and infrastructure within his/her area.
• Carry out regular condition audits of all building fabric and infrastructure within his/her area.
• Assess, determine, and undertake steps to prevent possible catastrophic failure.

General Support

• Monitor on-site spares, materials, and inventory for the building fabric discipline.
• Provide a standby service for emergencies, special events, functions, or construction teams.
• Stand in for Services Manager: Civils & Structural with full delegated authority for limited time periods, when required.
• Undertake any reasonable instruction given by the Senior Manager, Services Manager or Project Manager within Civils & Structural.

Educational Requirements:

• Artisan with minimum NTC3 (NQF Level 4/3) OR deemed equivalent AND having served and apprenticeship with successful completion of a recognised industry trade test.

The following knowledge requirements are relevant to this job:

• Occupational Health and Safety Act
• Extensive skills at artisan level with emphasis on building maintenance and repair procedures including preventative maintenance.
• Building maintenance and construction knowledge
• A general knowledge of maintenance and repair processes and procedures for building and utility equipment, systems, and components is required.
• Ability to supervise, instruct and communicate with out-tasked contractor/s.
• Discipline specific trouble shooting and problem-solving skills.
• Ability to independently follow through and prioritise workload, meet deadlines while working in a service-oriented environment with frequently changing priorities.
• Carrying out of inspections and audits of all infrastructure and plant
• Procurement Processes
• People and Project Management
• PlanON and other relevant project management software
• Methods, materials and equipment used in various building trades
• Trouble shooting and problem-solving skills

The following skills requirements are relevant to this job:

•     Diagnostic/Tactical thinking
•     Logical problem-solving
•     Mechanical/Technical aptitude
•     Verbal reasoning (written and verbal)
•     Numerical/calculation ability
•     Practical and detailed
•     Planning and organizing
•     Time-management
•     Multi-tasking
•     Computer skills
•     People management
•     Customer service

Experience requirements:

• 5 (five) years appropriate experience, after completing trade test, in plumbing carpentry, building construction and/or maintenance.

go to method of application »

DESCRIPTION

The incumbent is responsible for assisting the HR department with various administrative responsibilities related to the implementation of our new HR System (PaySpace). The role will predominantly focus on helping the team to automate the majority of manual systems and processes.  It will heavily rely on attention to detail and meeting timelines.  We are looking for a someone with previous experience and exposure to a heavily output based administrative role and who is able to work as part of a team.   Our HR administrative assistant position requires excellent organizational skills and the ability to handle sensitive information confidentially.            

REQUIREMENTS

Job Objectives :

• Working with the T&D Team, update the current HR database - Create and/or update all people records and data as required
• Upload manual people data files to the new HR system (PaySpace)
• In accordance with the Skills Development Facilitator, verify all Training and Development Evidence that will be imported into PaySpace
• With the assistance of the Skills Development Facilitator, update the current training data and ensure consistency
• See to any ad-hoc HR Administrative tasks as part of the PaySpace Migration Project

Requirements and Skills :

• Proven work experience as an HR administrative assistant
• PC literacy and experience with MS Office applications
• Excellent organizational and time-management skills
• Teamwork
• Results driven

Educational Requirements :

• Business Administration Qualification and or extensive experience

Knowledge Requirements :

•     Business Administration
•     Documentation Management Systems

Skills Requirements :

• Operational/Diagnostic thinking
• Planning and organizing
• Verbal and written communication
• Information Handling and Multi-tasking
• Detail oriented
• Methodical and systematic
• Excellent Computer skills (specifically MS Office Suite)

Experience Requirements :

• 1  - 2 Years relevant experience in HR Administration

go to method of application »

DESCRIPTION

 The following objectives are relevant to this job:

Preparation and Management of Documentation

• The preparation, finalization and administrative management of all Retail Lease Agreements, Addenda, Cessions, Temporary Agreements and other related documentation
• Prepare documentation for rental billing process and ensure accuracy and completion
• Communicate rental billing information to the relevant parties
• Preparation of internal documentation for the Landlord and the Tenant for signature
• In collaboration with the Legal Department and/or Leasing Manager, amend and negotiate the relevant
• Leasing clauses and other legal matters pertaining to the lease
• Identifies all lease terms that have been amended and makes recommendations as to whether these are deemed acceptable or not
• Responsible for ensuring all leases are received back timeously and within the timeframe provided for in the lease in order to meet Landlord obligations
• In collaboration with the Legal Department, make recommendations regarding all related documentation for leasing purposes

Obtaining Bank Guarantees / Cash Deposits

• Ensures a good understanding of the different number of Securities the landlord accepts
• Responsible for ensuring all deposits and bank guarantees are collected within the timeframe provided for in the offer to Lease to meet landlord obligations

Management of Unsigned Lease Report

• Compiles and analyses the monthly outstanding Lease Report for the retail leasing Manager and makes recommendations regarding any issues that arise in the process of finalising the documentation

Document Management System (SPLASH)

• Responsible for and manages the timeous loading of documentation to ensure the smooth flow of documentation into the rest of the business
• Ensure that Property Management is informed and updated with regards to outstanding documentation on security

Administrative Support for the Team

• Liaises with and supports the retail Leasing team to ensure all Agreements are finalised as per the approved Terms and Conditions
• Liaises with and support the other administrative teams within the organisations such as finance, legal and property management as may be required to ensure greater efficiency and improved output from retail leasing and into the business

Customer Service

• Responsible for communication / documentation / motivations and reporting with both internal and external stakeholders as is applicable in a professional and expeditious manner
• Is responsible to ensure that the contractual obligations agreed on behalf of the landlord are well executed, complete and accurate

REQUIREMENTS

Educational Requirements:

• Diploma in Business Administration

Knowledge Requirements:

• Contracts
• Relevant Legislation (e.g. POPI, CPA etc)

Skills Requirements:

• Basic Financial Skill
• Written and Verbal Communication
• Multi-tasking
• Time-management
• Planning and prioritizing
• Detail oriented
• Customer Service
• Computer Literacy (Advanced level) MS Suite

Required Experience:

• 4-5 Years' relevant experience in a Retail Leasing Administration role