Credit Controller - JHB at Gilbarco Veeder Root

Purpose of Position

Supporting the MEA Credit Control Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.              

Key Responsibilities

• Chasing customers for payment by phone , email Customer Visits .
• Handling daily management process to track the cash collection throughout the month, with clear notes
• Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
• Handling customer queries; making sure they are rooted to the correct department to investigate & resolve
• Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges
• Managing the month end process and reporting
• Identifying and escalating potential bad debts to management
• Leading the daily, weekly & monthly catch meetings with customers & internal customers
• Account escalations to resolve queries
• Handling Dunning and legal processing for their ledger
• Put customers on stop where necessary and communicate this to relevant departments
• Assisting the MEA Credit Control Manager with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents 

Relationships

This position will interface with the following departments.

• Finance
• Sales
• Customer Service
• Legal 

PERSONAL QUALIFICATIONS & EXPERIENCE

• Background in credit control essential
• CICM Qualification or studying towards / desire to study
• Effective management and communication
• Ability to manage a large debtors list
• Customer focused individual who is self-motivated and results driven
• Ability to build strong trusted relationships
• Time management and prioritization skills
• Ability to use own initiative and think ‘outside the box’
• Excellent face to face and telephone manner, with strong written and oral communication skills
• Is adaptable and able to respond to business needs in a fast-paced environment.
• Can look for continuous improvement of reporting and controls.
• Is a self-starter who can work independently and as part of a team.
• Is pragmatic, analytically minded and a logical thinker.
• Able to adapt a 'firm but fair' approach
• Fluent in English & any other language