Gilbarco Veeder-Root is the global leader in technology solutions, from the forecourt to the c-store. At Gilbarco, we're the industry leader because we understand the fueling industry, our customers and what today's business needs demand. No other company delivers our level of expertise. Gilbarco designs with our customers in mind, relentlessly innovating to...
Purpose of Position
Supporting the MEA Credit Control Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.
Key Responsibilities
- Chasing customers for payment by phone , email Customer Visits .
- Handling daily management process to track the cash collection throughout the month, with clear notes
- Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
- Handling customer queries; making sure they are rooted to the correct department to investigate & resolve
- Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges
- Managing the month end process and reporting
- Identifying and escalating potential bad debts to management
- Leading the daily, weekly & monthly catch meetings with customers & internal customers
- Account escalations to resolve queries
- Handling Dunning and legal processing for their ledger
- Put customers on stop where necessary and communicate this to relevant departments
- Assisting the MEA Credit Control Manager with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents
Relationships
This position will interface with the following departments.
- Finance
- Sales
- Customer Service
- Legal
PERSONAL QUALIFICATIONS & EXPERIENCE
- Background in credit control essential
- CICM Qualification or studying towards / desire to study
- Effective management and communication
- Ability to manage a large debtors list
- Customer focused individual who is self-motivated and results driven
- Ability to build strong trusted relationships
- Time management and prioritization skills
- Ability to use own initiative and think ‘outside the box’
- Excellent face to face and telephone manner, with strong written and oral communication skills
- Is adaptable and able to respond to business needs in a fast-paced environment.
- Can look for continuous improvement of reporting and controls.
- Is a self-starter who can work independently and as part of a team.
- Is pragmatic, analytically minded and a logical thinker.
- Able to adapt a 'firm but fair' approach
- Fluent in English & any other language
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PURPOSE OF POSITION
The Pricing Director will be responsible for developing and executing pricing strategies across all product lines that support the company’s overall business objectives. This role will work closely with the sales, marketing, and finance teams to develop and implement pricing plans that maximize revenue and profitability. It will also be responsible for conducting regular price audits and analysis to ensure that the company’s prices are competitive and in line with the strategic objectives. The ideal candidate for this position will have extensive experience in pricing, strategic planning, financial and data analysis.
KEY RESPONSIBILITIES
- Develop and implement pricing strategies in alignment with organizational objectives.
- Conduct market research and analysis to identify opportunities and optimize pricing.
- Monitor competitor activity and adjust pricing accordingly to maintain a competitive edge.
- Manage price changes and promotions, ensuring accuracy and timeliness of all communications.
- Work with cross-functional teams to develop and launch new products, services, and pricing models.
- Oversee the development and maintenance of pricing databases.
- Analyse customer buying behavior and trends to inform pricing decisions.
- Prepare detailed reports on pricing strategies and their impact on sales and profitability.
- Train and mentor team members on pricing concepts and best practices
- Stay up to date on industry trends and developments.
- Participate in industry events and networking opportunities.
- Serve as a subject matter expert on pricing for the organization.
DELEGATION OF AUTHORITY
The associate has the authorisation to work within the framework of the actual Delegation of Authorities (DOA).
POSITION RELATIONSHIPS
Internal
- All internal teams requiring pricing.
- Marketing, Product Management and Engineering teams
- Pricing committees
- Sales & Key Account Management teams
- Senior Management team
- Global Product Management functions
- Global Key Account Management functions
External
- Suppliers, Distributors and Contractors for pricing queries
- Customers for competitor analysis
MEASURES OF PERFORMANCE (INDICATORS)
Leading -
95% On-time update of pricing tool within 30 days of pricing notifications.
Core OMX targets are met and maintained.
Lagging -
95% On-time delivery of price lists and uploading to quoting tool
95% On-time delivery of contract price updates.
95% inclusion of all products on relevant price lists as required.
PERSONAL QUALIFICATIONS & EXPERIENCE
Required
Education/achievements
- Bachelor’s degree in business, economics, or related field
Preferred
- MBA or other advanced degree
Experience/Knowledge
Required
- 10+ years of experience in pricing, with at least 5 years in a leadership role
- Proven track record of developing and implementing successful pricing strategies
- Knowledge of technology, software solutions and engineered products
Preferred
- Working knowledge of SQL
- Experience with SaaS pricing models
Specific Skills
- Exceptional analytical skills, with the ability to use data to inform decisions.
- Excellent communication and presentation skills
- Marketing skills
- Negotiation skills
- Strategic planning
- Communication skills
- Strong project management skills, with the ability to lead cross-functional teams.
Potential
- Ability to lead global marketing strategies and teams.
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency
Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
Collaborative
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.
Inclusive
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
Accountable
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
Champions VBS
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks ways to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity.
- Prioritizes to the critical few – focuses on what matters most.
Self-Aware
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- Admits mistakes and gains insight from experiences.
Pioneering
- Comes up with useful ideas that are new, better, or unique.
- Can take a creative idea and put it into practice.
- Encourages diverse thinking to promote and nurture innovation.
- Anticipates and adopts innovative digital and technology applications.
Agile
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failure and mistakes.
- Bounces back from setbacks and failure.
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PURPOSE OF POSITION
The Solutions Architect is a pre-sales role and is responsible for providing technical solutions to new & existing mining and commercial customers. These technical solutions will span the entire value-chain from in-field architecture to DDS final product suite, which includes advanced analytics product offerings. This is an exciting opportunity for an experienced industry professional with strong core technical skills and architecture understanding to join and add value to a highly driven team. Responsible for actively driving and managing the pre-sales process with customers, the Solutions Architect must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users. Primarily engaged in a Pre-sales role, the solutions architect will provide any technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.
KEY RESPONSIBILITIES
- Draft and review project definition report (own the technical portion of PDR in particular)
- Ensure scope of work ties in with customer requirements and can articulate technical and/or business information to relevant internal and external clients. This includes change of scope updates.
- Internal product training of business unit and assist relevant sales teams with technical knowledge, and ensure the technical close in engagements.
- Obtain and approve quotes from sub-contractor.
- Product and solution costing
- Conduct final audits on completed installations.
- Responsible for change of scope
- Support sales on customer engagements
- Preparing CVP’s (fit for purpose solution)
- Troubleshooting and support of existing installations / sites / vehicles
- Represent Mining and C&I interests in PPG sessions.
- Develop and deploy a communications strategy that will enable efficient and effective communication protocols from and to internal and external clients to, amongst other outcomes, provide timeous and effective feedback on requests or proposals.
- Collaborate with clients to ensure comprehensive and accurate understanding of their requirement and devise effective resolutions through innovative solutions architecture.
- High Calibre presentation skills, to convey architected solutions/proposals to all client levels including C-Suite clientele.
- Ability to influence at a C-Suite level.
- Adhere to good governance, risk and compliance within the within the broader Gilbarco AFS governance standards.
- Contribute to Pre-sales strategies to improve on Gilbarco AFS’ solutions capabilities.
- Interact with the relevant Gilbarco AFS functional unit to expedite work output.
- Partake in Bi-annual performance appraisals. Discuss development plans with manager and structure work in such a way that it enables for business continuity within the team by removing key person dependencies and fosters a culture of cross-skilling and knowledge sharing.
- Responsible for training sales and technical staff on products on a quarterly basis
DELEGATION OF AUTHORITY
- As per the Delegating of Authority (DOA), installation audit, stop/start projects based on quality
POSITION RELATIONSHIPS
Internal
- Sales
- KAM
- Installations
- Finance
- Ops
- DDS
- Engineering
External
MEASURES OF PERFORMANCE (INDICATORS)
Leading Indicators
- Maximise margins variance actual vs final costing.
Lagging Indicators
- Less than 3% of scope variation (i.e. minimise having to rework scope due to errors)
- HSSE NM/PI targets met
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/achievements
- Chemical engineering with project management skills
- Knowledge of CAD and/other
- Business Degree
Experience/Knowledge
- Comes predominantly from the fuel industry and experience in an area with delivery, storage, dispensing where there's a tank farm.
- A minimum of 5 years of progressive responsible experience in a directly related area, during which technical analysis rapport has been established as a professional.
- Demonstrated Experience in Influencing and directing conversations with others through storyboard telling
- Experience in Navigating known-unknowns as well as unknown-unknowns in a data trend/relationship
- Understanding end to end requirements including product maintenance, reporting requirements etc.
- Understanding the link between their role and the sales role and deep appreciation of how the role impacts the business meeting sales targets
- Demonstrated experience in client engagement to elicit requirements and build a solution based on an initial vague or ambiguous requirement
- Regulatory
- Product & solution knowledge (in-depth)
- Extensive experience in the Data, Analysis, Business Intelligence (Analysis and developer) space as Data professional
Specific Skills
- Extensive Knowledge in advanced data products
- Extensive Experience in in-field technologies and solutions
- Experience in Cloud technologies
- Visio skills
- Analytical skills
- Strong interpersonal skills
- Innovator
- Ability to aggregate different technology platforms.
- Problem solver
- Displays discipline and logic.
- Uncovers and clearly articulates the problem that needs to be solved.
- Maturity
- Is committed to excellence and understands how daily work impacts the customer.
- Highly organized and task and deadline oriented displaying intense sense of urgency.
- Dedicated to exceeding customer expectations.
- High problem-solving aptitude
- Strong customer facing interaction.
- Travel and flexibility
- Ability to work under pressure.
- Demonstrate humility and self-awareness.
Potential Skills
- Commercialisation: ability to monetize solutions
- Commercialisation: ability to monetize solutions as well as create new product suites based on current trends
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency
Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.
Collaborative
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.
Inclusive
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.
Accountable
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
Champions VBS
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks ways to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity.
- Prioritizes to the critical few – focuses on what matters most.
Self-Aware
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- dmits mistakes and gains insight from experiences.
- Knows strengths, weaknesses, opportunities, and limits.
Pioneering
- Comes up with useful ideas that are new, better, or unique.
- Introduces new ways of looking at problems.
- Can take a creative idea and put it into practice.
- Encourages diverse thinking to promote and nurture innovation.
- Anticipates and adopts innovative digital and technology applications.
Agile
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failure and mistakes.
- Bounces back from setbacks and failure.
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PURPOSE OF POSITION
All procurement-related requirements for the business and related activities should be centralized and managed. The procurement officer's role is to act as a bridge between the company and the supplier. To maintain supplier relationships and guarantee that our vendors contribute to our business strategy. To strengthen OTD and to avoid margin erosion at all times. To oversee all local pricing systems and verify that local pricing remains within proper tolerances. To ensure Gilbarco AFS as well as our selected vendors follow and adhere to business compliances. The role encompasses all Procurement related activities such as logistics (in bound & out bound), sourcing, buying, analytical data review, simplification & cost saving activities. This role calls for a very agile, resilient and strong individual with knowledge of having worked in all these areas of Procurement and that can manage multiple activities during the day.
KEY RESPONSIBILITIES
- Creating purchase orders in accordance with an internal SLA (24 hours) and distributing them to suppliers after receiving approval
- Weekly business reporting on all active orders with accompanying updated ETDs
- Providing essential input to internal teams outside of weekly open order reporting as needed
- BBBEE certificate management for all providers
- Managing and developing relationships with suppliers
- Managing and maintaining current local prices, as well as ensuring that the pricing team has access to the most up-to-date price lists.
- Managing supplier lead times and lead time reduction opportunities – working closely with our Warehouse Manager to avoid any stock outages (related to KanBan)
- Managing agent in charge of all accommodation and travel reservations
- Strategic procurement activities to reduce costs and avoid equipment overcapitalization.
- Price / RFQ processes and negotiations
- Sourcing of vendors as needed.
- Vendors spend segmentation and trends through spend analysis.
- Any further help needed by the company in terms of sourcing and logistics.
- Ability to identify savings and implement related action plans to drive optimal procurement and costs across various business units.
- Must be able to work without supervision.
- Must be a self-starter.
- Must be able to take ownership and responsibility of all activities.
DELEGATION OF AUTHORITY
N/A
POSITION RELATIONSHIPS
Internal
- Projects team
- Sales team
- Operations team
- Warehouse Team
- Customer Service Team
- Support Team
- Internal Staff of various departments
- Company Leadership Team (all functions)
External
- Suppliers Local
- Suppliers International
- Intercompany Factories
- Local and International Distributors
- Freight Forwarding Companies
MEASURES OF PERFORMANCE (INDICATORS)
Leading: Supplier retention and improvement, Margin protection
Lagging: On time response and delivery / SSDR (supplier service defect rate reports)
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/achievements
- Degree in relevant field
- Diploma or Degree in relevant field
Experience/Knowledge
- 3-5 years’ experience in Procurement and/or Supply Chain related Role
- In-depth knowledge of Procurement & Sourcing functions.
- Vendor management experience
- Supply chain and Logistics knowledge – imports and exports included.
- SAP Business One experience.
- Strong interpersonal and reporting skills
- Procurement / Sourcing / Supply Chain studies.
- Import and export knowledge
Specific Skills
- Attention to detail.
- Strong Excel dashboard and visual presentation skills
- Strong negotiation skills
- Strong analytical skills.
- Strong teamwork attitude
- Strong time management skills
- Dedication to deadlines and due dates
- Problem solving and decision-making skills.
- Strong time management skills
Potential Skills [Runway for growth]
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency Descriptors
Customer Obsessed
- Demonstrates deep understanding for customer expectations
- Holds others accountable for meeting customer needs
- Addresses gaps in the team’s ability to meet emerging customer needs
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business
- Leads the team to pursue possibilities that will create sustainable value
Build extraordinary Teams
- Works collaboratively across the business.
- Is viewed as a team player by peers, co-workers and supervisor(s).
- Motivates and engages teammates by asking for their input and listening to their ideas.
- Is engaged and supportive of continuous improvement
- Treats all associates with respect, earns trust, and supports diversity in all of its forms
- Is a team player; understands co-workers’ contributions and recognizes accomplishments
Courageous
- Helps others envision a greater sense of what is possible for the organization’s future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say “no” when necessary
Innovative for Impact
- Demonstrates deep understanding of customer expectations and end user needs.
- Dedicated to exceeding customer expectations.
- Seeks information from customer feedback to improve.
- Uses unfiltered customer feedback to make improvements in process, products and services.
- Is committed to excellence and understands how daily work impacts the customer.
- Thinks outside the box and advances innovation.
- Willing to stand alone to champion a new idea.
- Demonstrates sound judgment with ideas that involve risk.
- Listens to new ideas even if he / she disagrees with them.
- Ability to influence and position new ideas, initiatives and innovations
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Displays discipline and logic; utilizes Problem Solving Process (PSP) tools to solve problems.
- Uncovers and clearly articulates the problem that needs to be solved.
- Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys).
- Prioritizes problems for solutions based on highest impact.
- Has capability and capacity to set goals that stretch self and peers.
- Consistently drives high quality, on-time results.
- Demonstrates the sense of urgency and the flexibility needed to achieve results; immediate impact.
- Organizes and prioritizes to drive results.
- Does not let perfect get in the way of better.
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PURPOSE OF POSITION
This role will assume responsibility for the budgeting, forecasting, reporting activities of the Commercial & Industrial segments and FP&A activities associated with Projects carried out within the MEA Region.
This includes running weekly flash meetings to gather detailed information from the commercial, project and customer service teams about the current performance of the business. The role is also responsible for reviewing, consolidating, and challenging these and other inputs to ensure robust and accurate information is provided for the MEA business
The position is also expected to lead the improvement of FP&A processes as well as provide a range of scheduled and ad-hoc analysis to supply the business with insightful financial information.
KEY RESPONSIBILITIES
Forecasting
- Gather information and data regarding the outlook for the business
- Challenge and question the inputs received to drive meaningful discussion and ensure strong forecast accuracy
- Support the short-, mid- and long-term forecasting processes
- Support in the preparation of the budget and strategic plan
- Completion of required reports and packs on time, and in a high quality
- Track and manage risks and opportunities
Business partnering
- Support commercial teams with data and information regarding forecast and performance
- Build relationships to ensure good collaboration with the business
Reporting
- Collate and analyse monthly results and report to management and Group with a high quality and within agreed monthly deadlines
- Manage questions, queries, and communications with key stakeholders
- Deliver a suite of regular reports and analysis to management
- Deliver proactive and ad-hoc analysis on topical issues and problem areas
- Collaboration with the financial accounting team to ensure any new information or developments are appropriately forecasted
Projects
- Monitor the progress of projects by analysing information and reporting out to all relevant stakeholders
- Preparation of customer acceptance for signoff and ensure billing of signed acceptance is done timeously.
- Support the FP&A team with analysis that helps understand the impact of project profitability on the monthly and quarterly results of the business.
Continuous Process Improvement
- Driving process change and improvement across the business
- Inspiring and supporting others in making positive change
DELAGATION OF AUTHORITY
The associate has the authorisation to work within the framework of the actual Delegation of Authorities (DOA).
Internal
- Finance team in region
- Business units
- Regional management
External
- Customers
- Channel Partners
MEASURES OF PERFORMANCE (INDICATORS)
Leading
- Strong feedback from key internal stakeholders
- Meeting objectives per the regional daily management
- Completion of Process improvement activity
Lagging
- Complete and timely submission of key deliverables
- Forecast accuracy
- Accuracy of monthly reporting
Development of objectively improved financial reporting
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/achievements
- Tertiary level education
- Bachelor’s Degree in finance, Accounting, or related field
- Registered Chartered Accountant
Experience/Knowledge
- Previous FP&A experience in a multinational environment
- HFM knowledge
- SAP knowledge
Specific Skills
- High attention to detail and accuracy with methodical working methods
- Proficiency in MS Excel
- Excellent communication skills
- Excellent written and spoken English
- Customer focussed
- Ability to work without supervision, under pressure and meet strict deadlines
- Ability to be flexible and agile in a high-pressure environment
Potential Skills
- Ability and aspiration to process through to other senior finance roles
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency Descriptors
Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.
Collaborative
- Works cooperatively with others to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
Inclusive
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.
Accountable
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
Champions VBS
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity.
- Prioritizes to the critical few – focuses on what matters most.
Self-Aware
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- Admits mistakes and gains insight from experiences.
- Knows strengths, weaknesses, opportunities, and limits.
Pioneering
- Comes up with useful ideas that are new, better, or unique.
- Introduces new ways of looking at problems.
- Can take a creative idea and put it into practice.
- Encourages diverse thinking to promote and nurture innovation.
Agile
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failure and mistakes and bounces back
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PURPOSE OF POSITION
The primary objective is to drive profitable growth of Mining products and solutions in line with the accelerated growth strategy. Is responsible to assist the mining business unit grow its market share within the mining sector through strategic initiatives that will result in revenue growth in SADC region.
KEY RESPONSIBILITIES
- Drive revenue growth through sales strategy
- Cultivate and drive new customer growth.
- Ensure mining product and solution sales growth, profitability and planning.
- Continuous growth of the sales funnel and effective close out rate
- Provide solid field and marketing strategy to grow the Mining business.
- Develop key and strategic customer relationships.
- Responsible for Key Customer complaints and follow ups.
- Define and drive strategic initiatives that will help achieve business objectives.
- Accurately capture sales funnel on Salesforce.com
- Stakeholder management-become the single point of contact for his/her portfolio
- Expose mining customers to full GVR product basket and obtain buy in
- Execute projected forecast.
- Achieve predetermined revenue and funnel targets.
- Accurately document all sales activities on Salesforce.com
- Have a 360 view of all account activities globally and inform business of any key developments.
- Compile product preparations and solution proposals
- Sales administration and reporting
- Market research and keeping up to breast with industry developments.
- Follow-up for on receivables
DELEGATION OF AUTHORITY
As per Board-approved DOA and as necessary for functions outside the DOA.
As delegated by the Managing Director, when necessary.
POSITION RELATIONSHIPS
Internal
- Product/Marketing
- KAM & Sales teams
- Finance
- DDS
- GVR Manufacturing Facilitates
- Engineering
- Operations
- Centre of Excellence
External
- Mining Clients (existing and new)
- Competitors
- Industry Bodies
- Business Partners
MEASURES OF PERFORMANCE (INDICATORS)
Leading Indicators
Core Growth
- Deliver Funnel growth - 3 months 3+ y X of sales target
- Deliver target Funnel Add per week
- Time taken to grown opportunity from ‘opportunity’ to ‘order
Quality
- Forecast Accuracy
- Proposals submitted
- Customer Engagement
Lagging Indicators
Core Growth
- Increase in I&M core growth from x% to y%
Quality
- VOC
- Win rate of large tenders
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/achievements
Required
- Tertiary qualification in Engineering or related.
Preferred
- BSc. /HND in Mechanical or Electrical Engineering.
- Master’s in Business, Engineering or Mining will be an added advantage
Experience/Knowledge
- At least 5 years proven track record in solution selling.
- Extensive solution sales experience preferably in the mining sector
- Exposure to mining sales /KAM will be advantageous.
Specific Skills
Negotiation skills
- Great at navigating customer negotiations, considering both short term and long-term implications, and landing deals that are win/win for the customer and the business.
Presentation skills
- Comfortable presenting in front of customer groups with diverse backgrounds (commercial, technical, senior executive)
Analytical skills
- Comfortable consuming customer, market, and business data to derive insights useful in driving business growth and solving business problems
Preferred
- Results orientated
- Drives innovation and growth
- Customer oriented
- Solution sales
- Self-motivated and great interpersonal skills
Potential Skills
- Thorough knowledge of SADC market
- Market development experience
- Strategic/tactical planning and execution
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency Descriptors
Customer Driven
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.
Collaborative
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.
Inclusive
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.
Accountable
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
Champions VBS
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks ways to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity.
- Prioritizes to the critical few – focuses on what matters most.
Self-Aware
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- Admits mistakes and gains insight from experiences.
- Knows strengths, weaknesses, opportunities, and limits.
Pioneering
- Comes up with useful ideas that are new, better, or unique.
- Introduces new ways of looking at problems.
- Can take a creative idea and put it into practice.
- Encourages diverse thinking to promote and nurture innovation.
- Anticipates and adopts innovative digital and technology applications.
Agile
- Learns quickly when facing new situations.
- Experiments to find new solutions.
- Takes on the challenge of unfamiliar tasks.
- Extracts lessons learned from failure and mistakes.
- Bounces back from setbacks and failure.
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PURPOSE OF POSITION
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers’ orders timely, for any customers within the MENA region especially Northwest Africa and for any customer buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake and revenue for the given period and to match customers’ delivery time expectation and to improve or enhance our customer’s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers’ data.
KEY RESPONSIBILITIES
- Full understanding of international trade requirements especially within the Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
DELEGATION OF AUTHORITY
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
POSITION RELATIONSHIPS
Internal External
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
- Factories
- Suppliers
- Customers
- Freight agents
MEASURES OF PERFORMANCE (INDICATORS)
- Leading: Customer Retention, Customer Satisfaction
- Lagging: Revenue growth, On time response and delivery
PERSONAL QUALIFICATIONS & EXPERIENCE
Required
Education/achievements
Degree in relevant field Equivalent Experience
Experience/Knowledge
- 5-year customer service experience
- Experience in Sales Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
Preferred
- Customer service experience in a similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to includeInternational Trade
- Experience on Sales Force an advantage
Specific Skills
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
Language Proficiency
- English - Full Professional Proficiency
- French – Full Professional Proficiency
- Portuguese - Full Professional Proficiency
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency Descriptors
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team’s ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization’s future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say “no” when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities, including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
Method of Application
Use the link(s) below to apply on company website.
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