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Gilbarco Veeder-Root is the global leader in technology solutions, from the forecourt to the c-store. At Gilbarco, we're the industry leader because we understand the fueling industry, our customers and what today's business needs demand. No other company delivers our level of expertise. Gilbarco designs with our customers in mind, relentlessly innovating to...
PURPOSE OF POSITION
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers’ orders timely, for any customers within the MENA region especially Northwest Africa and for any customer buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake and revenue for the given period and to match customers’ delivery time expectation and to improve or enhance our customer’s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers’ data.
KEY RESPONSIBILITIES
DELEGATION OF AUTHORITY
POSITION RELATIONSHIPS
Internal External
MEASURES OF PERFORMANCE (INDICATORS)
PERSONAL QUALIFICATIONS & EXPERIENCE
Required
Education/achievements
Degree in relevant field Equivalent Experience
Experience/Knowledge
Preferred
Specific Skills
Language Proficiency
ROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency Descriptors
Customer Obsessed
Inspiring
Build extraordinary Teams
Courageous
Deliver results
Adaptable
Innovative for Impact
Strategic
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