Credit Controller at LSEG (London Stock Exchange Group)

Some of the daily tasks: 

• Cash collection on a defined book of business
• Able to achieve cash collection, DSO, outstanding debt and Unapplied cash targets
• Achieve and maintain high levels of customer service and happiness working Sales and Account Management
• Work closely with clients and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
• Establish effective relationships with OMS and Sales support specialist
• Explore ways to improve cash collection efficiency on portfolio
• Fully use and maintain the quality and integrity of all system data
• Ensure that all credit control policies and procedures are strictly aligned with in the region/portfolio
• Handle the decision process on disconnecting customers when payments cannot be negotiated.
• Lead complicated cash application issues.
• Supervise & analyze collection trends & identify debt issues at an early stage for resolution.
• Aid Regional Credit Manager in compilation of required credit control reporting
• Ensure actions from business unit meetings are followed up   
• Ensure accounting for bad debts & provisioning align with accounting standards

What we are looking for:

• 2-3 years of credit control experience preferably in financial sector
• An ability to influence clients (internal and external)
• Ability to drive performance and ensure results delivery
• Strong relationship skills
• Understanding of credit control systems and processes
• Qualification preferred in finance or credit management
• Understanding of the financial markets preferably
• Ability to communicate with colleagues and customers, both written and verbally in the desired languages.
• Excellent presentation skills.
• Knowledge of SAP and Salesforce advantageous 
• Applies general knowledge of business, developed through education, to make informed judgements
• Provides guidance or outstanding services that directly support or affect results within one functional area
• Works within area and uses professional procedures and practices to achieve objectives
• Exchanges straightforward information, asks questions and checks for understanding
• Free to resolve approach used to address routine professional issues
• Identifies and solves sophisticated issues using existing policies and procedures
• Understands, interprets and sets personal priorities for reaching goals
• Uses general professional or specialized knowledge to solve routine problems
• Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area

Skills & Competencies:

• Proficient English
• Excellent knowledge of MS Excel
• Excellent written and verbal communication skills
• Excellent Corporate etiquette