Credit Controller: Sectional Title at City Property Administration (Pty) Ltd

• The purpose of the role is to collect current rentals and historic outstanding rentals and to manage arrears effectively.

Collection of outstanding accounts.

• Follow up and collect all outstanding monies from current, pre legal and ex-tenants who are in arrears for payment regularly.
• Negotiate on payment arrangements.
• Provide statements to relevant parties when required.
• View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
• Carry out recons on outstanding tenant queries.
• Work on arrears reports as directed by management.
• Provide feedback on arrears on a monthly basis or as when required.
• Ensure that all files handed over to the Legal Department are prepared accurately and followed up on regularly.
• Reconcile tenant accounts & ensure proper feedback is provided including credit balances.
• Liaise with property manager on a weekly basis regarding hard collection.

Conduct administrative duties related to credit control.

• Send out the appropriate arrears letters.
• Blacklist all tenants/slow payers as per company policy which have been handed over/written off.
• Update the notes regularly on the arrears report.
• Ensure that all instructions (RFI’s) are issued timeously where adjustments to tenant accounts are made.
• Ensure that full attempt at collecting arrears in terms of the company’s policies/processes are adhered to before writing off to Bad Debts.
• Update and correct tenant information as required.
• Reconcile credit balance accounts to make sure that they are correct.
• Attend the monthly meetings with the Head of Department.
• Attend to tenant cases including Freshdesk/CRM cases timeously & effectively.
• Communicate on a regular basis with the Property Manager regarding problematic tenants.
• Adhere to deadlines.

Working conditions:

• Office Based and physical collection when required. Occasional Saturday work will be required.

Qualifications & Experience:

• Matric qualification required with Accounting as a subject.
• Related Financial qualification preferred.
• 2-3 years credit control experience

Skills & Knowledge Required:

• Knowledge of MDA preferred.
• Basic Accounting knowledge.
• Understanding of reconciliation.
• MS Office:
• MS Word – Basic
• MS Excel – Basic
• MS Outlook – Basic
• Good communication skills.
• Good telephone etiquette.

Personal Attributes:

• Problem solving – find solutions when emotions are involved.
• Reality testing – be objective; see things as they really are.
• Impulse control – resist or delay impulse to act.
• Flexibility – adapting emotions, thoughts, and behaviors. Also being flexible in terms of building/portfolios being rotated periodically.
• Stress tolerance – coping with stressful situation.
• Interpersonal relationships – building mutually satisfying relationships both internally and externally
• Empathy – understanding & appreciating how others feel.
• Independence – be self-directed and free from emotional dependency.
• Assertiveness – communicating feelings and beliefs; being non-offensive.
• Social confidence – be self-assured and at ease with people in all types of social situations.
• Persuasion – negotiating, selling, influencing and attempting to persuade people or trying to change the point of view of others.
• Persistence – sticking with tasks, not giving up, dislike leaving things unfinished.
• Rule following – adhere to rules and strictly follow work regulations.
• Attention to detail – focus on details, strive for perfection and be well organized.