Verification Officer at Mango5

KEY RESPONSIBILITIES:

• Verify merchant bank details, financial information, contracts and compliance documents against approved supporting records.
• Identify and correct inaccurate, incomplete, or inconsistent information.
• Contact merchants to obtain outstanding information and supporting documentation.
• Capture and upload documents and information accurately across relevant systems.
• Review and validate system-generated flags against source documentation.
• Complete verification checklists and prepare records for Finance sign-off.
• Resolve assigned exceptions, conduct spot audits, and follow up on outstanding queries.
• Handle merchant and customer queries via email and telephone professionally.
• Maintain accurate records, activity logs, and case notes.
• Escalate discrepancies, suspected fraud, and data security concerns appropriately.
• Consistently meet daily productivity and quality targets while adhering to confidentiality and POPIA requirements.

WHAT WE'RE LOOKING FOR:

• Matric (Grade 12).
• 1-2 years of experience in finance administration, accounts, compliance, document verification, or a similar administrative role – preferred.
• Experience handling confidential financial information and verifying information across multiple systems.
• Knowledge of financial documentation and reconciliation processes.
• Experience with Xero, CRM systems, or merchant support – advantageous.
• Good computer literacy, particularly Microsoft Excel and Outlook.
• Strong written and verbal English communication skills.
• Excellent attention to detail and numerical accuracy.
• Strong organizational skills and ability to manage deadlines and daily targets.
• High levels of integrity and the ability to handle confidential information responsibly.
• Clear criminal record
• ITC Credit Clear.

WORKING HOURS:

• Monday – Friday
• 08:00 – 17:00

REMUNERATION PACKAGE:

• Basic Salary
• Attendance
• Commission

BENEFITS (AFTER 3 MONTHS):

• Medical Insurance
• Emergency Assistance
• Access to LMS for continuous learning and growth.