Credit Specialist at Huntswood

Job Overview

• The Credit Resolution Specialist is responsible for processing direct and indirect credit disputes in accordance with Fair Credit Reporting Act (FCRA) compliance guidelines, while accurately updating customer loan records and maintaining related account information.

Job Responsibilities

• Respond to complaints, concerns and queries in accordance with company and Federal regulations.
• Maintain systematic and organized support documentation related to the handling of any dispute or internally driven requests.
• Investigate claims of identity theft and review transactions to ensure the accuracy of information furnished to consumer reporting agencies.
• Ensure compliance with FCRA in researching and responding to credit disputes, maintaining service levels and updating account statuses as necessary.
• Review reports to ensure accurate reporting including but not limited to, end of month reporting etc
• Assist with development of company policies and procedures in conjunction with applicable data furnishing practices.
• Act as liaison between consumer reporting agencies and organization.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year Customer Service experience on USA FSP / Banking / Insurance campaigns.
• Understanding and knowledge of the USA market.

Required Skills

• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.

Deadline:9th November,2026