Credit Support Manager at Nedbank

Job Purpose

• The Credit Support Manager is an individual contributor responsible for delivering high‑quality administrative, operational and coordination support across the credit environment. The role ensures efficient workflow execution, governance alignment, and strong stakeholder support to enable accurate decision‑making and smooth credit operations. Although the title includes “Manager,” this role does not carry people management responsibility.

Why Join Our Team

• This role offers a unique opportunity for a highly organised and detail‑driven professional to operate at thecentre of credit governance and operational coordination. With its emphasis on documentation excellence,workflow precision, and strong communication, the position allows you to refine and showcase advancedadministrative capabilities while supporting a dynamic network of leaders and stakeholders. The breadth ofactivities—from managing complex schedules and dependencies to ensuring governance compliance andproducing high‑quality written outputs—builds deep technical competence and positions you as a trusted,influential partner in the credit environment.
• Beyond technical mastery, this role also provides an ideal platform to grow professionally through exposure tosenior stakeholders, cross‑functional collaboration, and strategic operational work. You will play a key part inimproving processes, reducing inefficiencies and enhancing the overall service experience, demonstratingagility, problem‑solving strength and a continuous improvement mindset. With visibility across the full creditvalue chain and the chance to contribute meaningfully to governance and operational excellence, this roleserves as a strong stepping stone into future opportunities in governance, operations, business management orspecialist credit roles.

Job Responsibilities
Operational Delivery

• Execute daily credit support activities with accuracy, consistency and strong attention to detail.
• Prepare, organise and maintain documentation, meeting packs, logs, submissions, minutes and follow‑ups.
• Ensure all tasks meet required turnaround times, quality expectations and service levels.
• Maintain structured, audit‑ready records and governance artifacts.

Meeting & Workflow Coordination

• Coordinate diaries, scheduling, meetings, and approval processes across multiple credit stakeholders.
• Prepare agendas, supporting documents and presentations for meetings.
• Record high‑quality minutes and track action items to ensure timely closure.
• Communicate updates, changes and follow‑ups professionally and promptly.

Stakeholder Engagement

• Serve as a reliable point of contact for Credit Governance teams, Cluster teams, Group Risk, administrators and executives.
• Understand stakeholder needs and proactively support them with accurate information and documentation.
• Facilitate alignment across teams by sharing updates, coordinating dependencies and managing expectations.
• Maintain strong professional communication standards when engaging with senior leaders.

Governance, Compliance & Quality Assurance

• Ensure that all outputs adhere to governance frameworks, policies, mandates and regulatory expectations.
• Support audit requirements by providing complete, accurate, and well‑organised documentation.
• Maintain high levels of confidentiality, data integrity and compliance.

Continuous Improvement & Support

• Identify opportunities to improve operational efficiency and workflow effectiveness.
• Support the implementation of new processes, systems, and ways of working.
• Suggest refinements that enhance accuracy, speed and stakeholder experience.
• Collaborate with colleagues across the broader credit ecosystem to ensure seamless workflows.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Business Administration, Finance, Operations Management or related disciplines. These fields provide essential grounding in governance, process management and structured administrative functions.

Preferred Certifications
Minimum Experience Level

• 3+ years’ experience in a banking, credit, or governance‑aligned environment, with proven ability to operate in accuracy‑driven and compliance‑focused workflows.
• Demonstrated capability in high‑volume administrative operations, managing multiple tasks, documentation cycles and tight deadlines effectively.
• Strong organisational and coordination skills, including managing diaries, meetings, schedules, action logs and operational dependencies.
• Excellent written and verbal communication abilities, with experience drafting minutes, correspondence, submissions and engaging professionally with senior stakeholders.
• Solid understanding of governance processes, policy requirements, internal controls, and proficiency with standard corporate productivity tools and systems.

Technical / Professional Knowledge

• Client Service Management
• Financial Accounting Principles
• Business administration and management
• Governance, Risk and Controls
• Communication Strategies
• Operations planning
• Policy & Procedural Knowledge

Behavioural Competencies

• Driving Innovation
• Business Acumen
• Customer Focus
• Continuous Improvement
• Decision Making
• Building Customer Relationships