Custody Operations Processing Specialist at RMB - Rand Merchant Bank

Job Description

To liaise directly with clients to ensure the successful processing of end to end settlements and global functions

We are looking for contractors across various areas of Custody such as Trade Settlement, Client Services, Corporate Actions and MFA

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipate consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Order capture and process updates service issues subscriptions and study material for bursary students
• Follow up on missing editions e.g. updates of JSE handbooks and law reports
• Maintain, renew, and process all newspaper and journal subscriptions and update the routing lists
• When someone in the bank leaves ensure they are deleted from news alerts and that they don't have outstanding library books
• Assist the librarians with queries and ad hoc research
• Order stationery
• Coordinate the annual teambuilding weekend away applicable to the specific market
• Generate reports and ensure clients have access to these reports
• Be proactive in monitoring, identifying and mitigating risk
• Identify and make recommendations for improvement or streamlining of settlement processes
• Continuously Model RMBs values
• Make an effort to stay relevant and up to date with legislation new developments etc.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Maintain a positive attitude and respond openly to feedback
• Manage colleague's expectations and communicate appropriately
• Handle stress in ways that do not negatively impact others
• Flag and debate issues constructively, remaining solution focused
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Demonstrate consistent application of internal rules of internal rules