Customer Care Agent at Fluidra South Africa

Job description

• Handling all direct complaints and following up to ensure all complaints are resolved
• Making stock orders
• Placing orders and filling invoices
• Directing all warranties
• Monthly statement printing and distribution
• Direct customer service inquiries.
• General administrative duties.
• Data Capturing on various systems

Minimum requirements

• National Senior Certificate / Matric / Grade 12 Certificate (Completed)
• 2-5 Years experience in a customer-facing position
• Effective planning and organisational skills.
• Computer skills
• Able to multi-task.
• At least two years experience in a similar position.
• Good command of English.
• If a candidate can Speak and Understand Afrikaans it will be advantageous.
• The ability to cope with a diversity of tasks in a high pressure environment.
• Good command of MS Word and MS Excel.
• Excellent communicator with a strong sense for urgency.
• Excellent interpersonal skills 
• High frustration tolerance
• Enthusiastic and lively demeanor
• High customer service orientation