Customer Care Agent at Innovation Group South Africa

Role Overview:  To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming calls from customers/ dealers regarding incidents/policy queries, sales; answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

• A minimum of 1 - 2 years as a Contact Centre agent (multi-faceted call centre)
• Intermediate to advanced knowledge of Microsoft Office
• Knowledge of customer service principles and practices
• Customer care experience – this is the same as point three people just call it something different

Key Responsibilities    

• Delight customers by providing professional and empathetic service.
• Participate in the creation of an environment that is conducive to performance.
• Participate in pro-active and corrective actions as required to ensure service delivery.
• Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture.
• Ensure that customers are given clear information and are kept appropriately informed before, during and after the call.
• Create a culture of ownership and accountability throughout the organisation in support of our values

Closing Date: 15th, July 2022