Latest Jobs at Innovation Group South Africa

Role Overview:  To process customer requests via inbound or outbound calls and following the appropriate processes to ensure quick and correct action is taken. Receive and professionally answer incoming calls from customers/ dealers regarding incidents/policy queries, sales; answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

• A minimum of 1 - 2 years as a Contact Centre agent (multi-faceted call centre)
• Intermediate to advanced knowledge of Microsoft Office
• Knowledge of customer service principles and practices
• Customer care experience – this is the same as point three people just call it something different

Key Responsibilities    

• Delight customers by providing professional and empathetic service.
• Participate in the creation of an environment that is conducive to performance.
• Participate in pro-active and corrective actions as required to ensure service delivery.
• Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture.
• Ensure that customers are given clear information and are kept appropriately informed before, during and after the call.
• Create a culture of ownership and accountability throughout the organisation in support of our values

Closing Date: 15th, July 2022

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Role Overview  

• Focuses on providing specialist upskilling on product, system and process relating to direct sales.
• To ensure that all sales teams have thorough knowledge of the company and client products by delivering day to day learning and identify gaps across all levels of the business
• 1 - 2 years of professional experience in related field
• TL within a sales contact centre 3 - 5 years
• Transferring of knowledge to a diverse audience

Key Responsibilities    

• Proactively report and identify potential failures that might result in financial loss and breach of contract as far as SLA’s and operational technical standards are concerned.
• Ensure staff is trained in line with project plan and go live date and equipped to deliver campaign sales requirements
• Conduct gap analysis to assess level of skills
• Conduct evaluations upon request and provide feedback to managers in times of risk and client concern
• Help employees improve upon or enhance existing skills to deliver the best results for the customer
• Design and deliver customer experience initiatives that will drive the business forward
• Set, monitor and assess compliance to quality adherence in terms of processes, scripts, data capture, practices and procedures
• Organize and prepare course plans.
• Ensure achievement of high standards of product knowledge and adherence to protocols
• Assist in conducting general and specific training programs to help workers maintain or improve job skills across all levels
• Call evaluation conversations for compliance with corporate policies, procedures, products, and applicable regulatory guidelines are conducted
• Living the company values
• Align all acceptance training to TCF
• Train employees for specific jobs
• Direct structured learning experiences.
• Design progression programs.
• Modify training programs.
• identify and conduct training required for new and veteran employees in order to continuously deliver the best performance
• Evaluate and select training materials prepared by instructors such as training outlines, handouts and texts prior to training date
• Assess and analyse training needs through surveys, interviews with employees or consultations with managers
• Follow-up with team leaders on corrective action and escalate where necessary
• Participate in meetings and presentations or other designated special projects assigned by management
• Maintain a comprehensive working knowledge of polices, procedure, and benefits across all product, systems and applications

Closing Date: 18th, July 2022

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Role Overview    

• Responsible for maintenance of HR Information System
• Processing employee data such leave and company benefits
• Exporting regular and ad hoc reports from our internal databases (for example, headcount, turnover and excessive leave reports)
• To partner with middle and line management in business, providing HR related support on various operational tasks across the HR value chain
• Support manage and process all and assist the Human Resources and Employee Relations Department with all HR related duties.
• Responding to inquiries and educating other employees about using the software relating to aspects such as leave administration and other HR value chain elements hosted on the HRIS system.
• Assist recruitment team with verification of checks, collecting candidate documents and create file
• Sourcing of new candidates using various recruitment/candidate portals

Key Responsibilities    

• Ensure optimal use of the HRIS system to ensure all processes are streamlined thereby reducing the need for certain materials(paper, storage etc) and staffing needs.
• Ensure that HR admin costs are kept as low as possible by decreasing the use of office consumables and materials.
• Establish good working relationships and collaborative arrangements with different Business Unit Leaders in order to help achieve the goals of the organization.
• Communicate with stakeholders to keep them informed of the work of the Human Resource function and to identify changes in the Business Units
• Assist Line Managers to change reporting lines on iPeople and Intranet.
• Provide guidance to managers on the termination system.
• Act as a point of contact between business and HR dealing with HR and HRIS queries efficiently and effectively.
• Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
• Review HR dashboard for the unit (i.e. absence information, transformation targets, appointment ratio’s)
• Ensure adherence to company policies and procedures
• Manage the Employee Onboarding process
• Manage all HR related changes and or updates to employees employment record .
• Manage the Employee Termination process
• Ensure accurate employee data and record keeping.
• Support and assist the business with the administration of the employee benefits.
• Liaise between the internal customer and the benefits provider relating to queries
• Keep the HRIS database up to date with changes in employee information or organization rules
• Maintain and update employee records
• Manage permissions, access, personalization, and similar system operations and settings for HRIS users.
• Ensure compliance with GDPR and other data protection regulations
• Create a culture of ownership and accountability throughout the organisation in support of our values
• Demonstrate an alignment to the company values
• Ensure consistent focus on own PDP and potential areas of development.
• Address development gaps with management and potential solutions
• Stay up to date with changes in the HR industry and HRIS platform.

Closing Date: 18th, July 2022