Vacancies Available at MTN

RESPONSIBILITIES

• Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Strategic Input

• Define, challenge and implement medium-long-term integrated strategy for the Enterprise Client Service Unit, ensuring alignment of all activities with the overall sales and service strategies of Customer Experience.
• Provide input into the overall business plan of MTN Enterprise and MTN SA, ensuring that service delivery to customers and markets is competitive and appropriate.
• Contribute towards long-term forecasts and predictions (2-5 years).
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
• Develop comprehensive product / service plans and strategies and facilitate their implementation.
• Defend strategic control points on competing services.
• Participate in Tender meetings and provide expert guidance and insights.
• Profitable Growth
• Contributes positively to Customer Experience and NPS
• Ensure MTN Business has customer service excellence plan for Enterprise and Mobile revenue growth
• Ensure All customer incidents are resolved expediently to reduce churn
• Ensuring a culture of Operational Excellence
• Ensure implementation of operational plans
• Drive and ensure accurate and timely business and performance reporting process
• Drive and ensure appropriate business predictability across all client projects, Top three Classes (Premium, Piority & Express) Top 100 base
• Drive and ensure the right client service organisation structure to enable better client experience, Top 100 base, Priority andPremium classes
• Drive and ensure the right client service processes and procedures across the business, Top 100 base, Priority andPremium classes incl regions support
• Drive and ensure the client-centric tools / systems are kept updated, accurate and accessible to clients through all relevant channels
• Drive and continuously develop and recommend client service models to align the business performance
• Drive and ensure that a process is in place for seamless handover between all divisions and client service
• Effective budget management
• Monitor and manage operational performance in terms of the balanced scorecard.
• Investigate deviation from targets and drive corrective actions through management team

Formulate appropriate business continuity plans to ensure service delivery

• Ensure that customer commercial SLA’s are adhered to overall and report on actual achievement to SLA
• Ensure that non-compliance to SLA is addressed with relevant stakeholders to ensure that service is improved and that penalties are reduced.
• Ensure the implementation of a Quality framework as well as conformance to the standards.
• Formulate and drive risk mitigation strategies for operational and/or customer risks.
• Instilling Employee Excellence
• Lead, develop and coach the Client Service team
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Lead to ensure the MTN Business Client Services environment is the best place to work
• Drive to improve employee engagement throuth the GCA
• Ensure the attraction, development and retention of Client Services talent
• Build a professional and differentiated Client Service team
• Ensure a culture of continuous evaluation and improvement
• Drive a Culture of high performance , accountability and consequence management
• Client Experience
• Develop standardized operations plan to ensure reliable delivery of services to clients
• Conduct regular CSAT surveys to monitor client satisfaction and develop improvement plans and NPS rating
• Work closely with Sales team to understand demand of service in Enterprise and Mobile
• Ensure effective and efficient service escalation processes are in place and premium service is provided to our clients
• Be a custodian for customer engagement across the business and build a reputation for meeting customer and partner contact and service strategies, internally and externally, to ensure leadership in the Telco call centre market
• Take personal accountability for retention and sustainable satisfaction of Enterprise customers
• Investigate, research and leverage technology to provide state of the art customer service.
• Liaise with IS to ensure the optimal provision and utilisation of systems that deliver effectively on customer contact strategies and plans.
• Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing
• Proactively research and analyse the industry and market conditions to fully identify the client needs and demonstrate the MTN value proposition.
• Build, maintain and deepen relationships at appropriate levels in the client organization to gain critical insights that will enhance the customer experience.
• Anticipate changing customer and market requirements and align service delivery accordingly - developing and fine-tuning systems, processes and procedures to meet them
• Implement contingency plans to prevent delays and enhance the customer experience and adopt a proactive approach to prevent problems from arising in the future

Formulate appropriate business continuity plans to ensure service delivery

• Ensure that customer commercial SLA’s are adhered to overall and report on actual achievement to SLA
• Ensure that non-compliance to SLA is addressed with relevant stakeholders to ensure that service is improved and that penalties are reduced.
• Ensure the implementation of a Quality framework as well as conformance to the standards.
• Formulate and drive risk mitigation strategies for operational and/or customer risks.
• Instilling Employee Excellence
• Lead, develop and coach the Client Service team
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Lead to ensure the MTN Business Client Services environment is the best place to work
• Drive to improve employee engagement throuth the GCA
• Ensure the attraction, development and retention of Client Services talent
• Build a professional and differentiated Client Service team
• Ensure a culture of continuous evaluation and improvement
• Drive a Culture of high performance , accountability and consequence management
• Client Experience
• Develop standardized operations plan to ensure reliable delivery of services to clients
• Conduct regular CSAT surveys to monitor client satisfaction and develop improvement plans and NPS rating
• Work closely with Sales team to understand demand of service in Enterprise and Mobile
• Ensure effective and efficient service escalation processes are in place and premium service is provided to our clients
• Be a custodian for customer engagement across the business and build a reputation for meeting customer and partner contact and service strategies, internally and externally, to ensure leadership in the Telco call centre market
• Take personal accountability for retention and sustainable satisfaction of Enterprise customers
• Investigate, research and leverage technology to provide state of the art customer service.
• Liaise with IS to ensure the optimal provision and utilisation of systems that deliver effectively on customer contact strategies and plans.
• Ensure delivery of exceptional client experience through financial integrity, accurate client reporting and billing
• Proactively research and analyse the industry and market conditions to fully identify the client needs and demonstrate the MTN value proposition.
• Build, maintain and deepen relationships at appropriate levels in the client organization to gain critical insights that will enhance the customer experience.
• Anticipate changing customer and market requirements and align service delivery accordingly - developing and fine-tuning systems, processes and procedures to meet them
• Implement contingency plans to prevent delays and enhance the customer experience and adopt a proactive approach to prevent problems from arising in the future

Provide continuous feedback to applicable stakeholders, to diminish risk exposure to the Organization.

• Create and integrate standard reports on activities and performance across the unit's functions.
• Compile the necessary financial reports for the Enterprise Client Service Unit.
• Participate in the tendering for new business by costing the required SLA.
• Determine initiatives to optimize resources and ensure cost effectiveness by maximising cost/benefit ratios within the scope of unit operations.
• Project Management
• Motivate, develop and manage the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management (budget, scope, exposure, audits, resources, document control systems etc).
• Business Analysis
• Collate, analyse and summarise data and trends (in line with the MTN SA Business Analysis methodology and guidelines) to produce high value management information that supports strategic decision-making
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document the Unit's workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Leverage business analytics to identify Business Improvement and Optimisation opportunities that will result in improved customer service and process performance.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Education:

• 4-year degree, preferably IT or telecommunications engineering related

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 Key Performance Areas

Key focus areas:

• Ensure that the supersonic Finance division is run efficiently and effectively and in an agile manner to support business process and speed of execution
• Track and monitor operational and financial KPIs daily, weekly and monthly as per area specific requirements and advise on impacts on financial KPI’s, suggesting corrective action
• Ensure internal financial controls are designed appropriately and are effective for each financial year, in order to support regulatory reporting 
• Ensure there are processes and tools in place to monitor the implementation and effectiveness of monthly income statement reporting, cash flow and working capital statements; and take ownership of the accuracy of these results
• Accurate, detailed and on time monthly, quarterly and annual reporting to key stakeholders 
• Ensure that there are systems and capabilities in place to enable accurate, complete, authorised and valid transactions, ensuring compliance to Supersonics'/ MTN SA/ MTN Group policies, and relevant accounting standards and best practices
• Ensure that all finance operational processes, procedures and policies are in place, updated and adhered to the execution of operations
• Ensure effective financial period end close

Finance Operations (systems, processes, and procedures)

• Ensure financial control procedures are operationalised in all spheres of the business.
• Ongoing review of internal processes and procedures for improvements and processing efficiency, ensuring the team are processing effectively with the tools provided and that operating issues are escalated and followed through for resolution.
• Take ownership for end-to-end process and service delivery, ensuring complete and up to date process documentation.
• Ensure that benchmarking is conducted with other companies and organisations within and outside the industry. 

Billing and Collections

• Manage the billing and collections process to ensure accuracy and efficiency, using best practise policy and procedures.
• Define a billing process that will ensure billing is consistent, accurate, timely and seamless.
• Ensure automated, accurate credit note creation and approval from correct credit note preparation and processing including reviewing reasons for credit note and eliminating inefficiencies in the billing process.
• Manage and report on any billing exceptions.
• Implement collections and recovery strategies, managing the end-to-end collections and recoveries process as well as write-offs
• Terminate relationships with customers who have defaulted as per policies, evaluating, and changing policies to drive efficiencies and savings.
• Ensure automated clearing of cash against invoice and correct application of unapplied receipts.
• Ensure improved Management Reporting of received payments.
• Manage debt collection agencies in line with SLAs to ensure they obtain settlements and activate payments.

Procurement and payments

• Manage the Accounts Payable area, ensuring the most efficient process is adopted for automated invoice processing, and payments runs are managed in a way that optimises the working capital profile of Supersonic.
• Ensure that staff do accurate and timely payments (rule based) to suppliers.
• Ensure that signatory limits are created and adhered to
• Ensure that all procurement processes, procedures and policies are in place, updated and adhered to. 
• Assure the review of automated recons to ensure that invoices are properly recorded and matched
• Ensure automated aged creditor reports (with real time visibility) and aged debtor reports are regularly reviewed and areas of risk are identified and communicated to Supersonic exco with actions agreed for resolution.

Inventory

• Ensure Real time accurate inventory reporting is available for business owners.
• Ensure Standardised & Automated Inventory Reconciliation and Accounting 
• Ensure stock reporting is accurate and up to date on the balance sheet.

Payroll

• Oversee the staff payroll expenses and track against budget
• Work closely with Senior Manager HR on all payroll and staff matters

Banking

• Develop an appropriate banking operations strategy and operating model that is appropriate for Supersonic and minimises risk.
• Ensure that all banking operational processes, procedures and policies are in place, updated and adhered to.
• Oversee the management of cash, cash flow planning, bank accounts and loans to assure funds to finance the business now and in the future.
• Manage relationships with bankers.
• Ensure that automated reconciliations are prepared for all bank accounts.
• Manage real time Cash management.

Reporting

• Drive the audit of the annual financial statements.
• Ensure the balance sheet is supported by reconciliations.
• Ensure the month end close processes are documented, standardised and effective in support of adherence to Internal financial controls.
• Ensure IFRS expertise exist to ensure that transactions are accounted for in line with accounting standards.
• Ensure the timely income statement report is consolidated and distributed to the relevant budget owners.
• Assure the authorisation and verification of journals.
• Ensure a robust reconciliation and control environment. Identifying risk areas and implementing processes to mitigate.
• Analyse costs (drivers, drawing insights and preparing explanatory narratives). 
• Ensure Accruals and provisions are calculated and appropriately supported 

Commissions Management

• Approve commission calculations and payments to agents, while tracking referral payments and agent deductions.
• Audit commission records in the accounting system
• Collaborate with sales managers and other support teams to offer outstanding support to the dealer channel.

Compliance

• Apply accounting concepts within end-to-end processes.
• Responsible for Supersonic’s internal financial control environment 
• Provide management assurance of the effectiveness of the internal financial control environment.
• Take responsibility for ensuring that appropriate risk management processes, policies and procedures are in place and are effective, for the broader finance function.
• Develop monthly reports for Exco, Audit Committee and Board on the financial control environment and other matters as and when required.
• Take responsibility for ensuring the accuracy of the accounting and control information contained in the organisation’s accounting systems.
• Update, review and document financial policies and procedures 
• Ensure reconciliations are being performed for all the Balance Sheet and income statement line items
• Take responsibility for working with Internal audit and closing out internal audit findings.
• Facilitate the resolution of all internal and external audit points across the business
• Own and complete the running of external audits 

People Leadership and Organisational Capability Building

• Act as an ambassador and role model for Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Stakeholder Engagement

• Build collaborative relationships with key stakeholders 

Supervisory / Leadership / Managerial Complexity: 

• Provide team leadership including providing targets and measures of productivity.  Take responsibility for the performance management of the finance team. 
• Accountable for a customer centric culture 
• Handle underperformance timely and effectively and recognise good performance and reward best people
• Break the communication silos and foster team collaboration.

Required Skills & Capabilities 

• Ability to design and implement and present effective finance strategies.
• Entrepreneurial drive, willingness to take responsibility, high ambition, and the ability to achieve goals collaboratively.
• Excellent verbal and written communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Effective and excellent report writing skills
• Experience in working within the ISP (preferable), Tech, or Telecoms Industry
• High attention to detail and ability to adapt to change/flexibility
• Experience with Sage advantageous
• Work better and smarter for cost savings  

Key Metrics 

• KPIs implemented
• Costs control and efficiency savings 
• Compliance to company procedures and legislative requirements (where applicable) 
• Timeous, detailed and accurate monthly results, business cash-flow and working capital requirements delivered
• Liaising with auditors on all matters as applicable 
• Accurate and timeous payment suppliers 
• Effective policies and procedures for financial control 

QUALIFICATIONS

Education:

• Minimum of 4-year tertiary qualification Finance 
• CIMA or CA(SA)
• MBA/ Masters advantageous
• Membership of an Accounting- or financial regulatory body

Experience:

• Medium Corporate commercial accounting experience (at least 10 years) with last 3 years working with Board/ exco/senior management, in the relevant sector/ industry as per relevant role.
• People leadership experience
• Obtained experience in different areas of the finance function in a business
• Experience of managing and delivering change in operational finance environment, able to operate at pace in a fast-changing complex environment to manage competing priorities effectively.
• Previous experience and proven track record to create and maintain robust controls within a finance function
• Passion for automation and building efficient processes
• Excellent communication and writing skills
• Attention to detail

Control/Risk oriented mindset

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Key Deliverables

• Provide assistance to clients and staff (on-site if required) with hardware installations during and after hours.
• Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required
• Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.
• Provide post sales support and maintenance of client networks if required
• Translate and implement customer business requirements into a technical solution.
• Ensure effective resolutions of escalated complex problems and escalate to high level support if required.
• Maintain high standards of quality during incident resolution and customer implementation.
• Ensure all client documentation is created/updated post implementation phase.
• Execute projects according to project schedules.
• Prepare co-locations space in MTN data centres and assist customers with installation of equipment if required
• Provide onsite hosting support if required
• Technical Vetting of customer designs

Customer Relations

• Build and maintain solid relationships with client to assist with client retention and identify up-sell opportunities.
• Carry out effective and timeous deployment of MTN Business Solutions products, ensuring that customer solutions are delivered timeously, within company policy, that SLA terms are adhered to and that the customer is satisfied.
• Update client on all escalated  calls on a regular basis 
• Understand customer needs and provide input into the development / fine-tuning of solutions accordingly
• Contribute towards initiating change to continually improve all aspects of service delivery
• Ensure all customer queries are attended to and resolved within agreed SLA’s 
• Adopt a proactive approach to prevent problems from arising in the future.
• Ensure all queries are attended to and resolved within agreed SLA’s.
• Ensure that client specifications are met and that the client is satisfied with the end service 
• Provide advice on the best approach to reach the best results.
• Own customer experience performance, manage it and put in place corrective measures if needed

Service enhancement 

• Put feedback systems in place to improve and adapt services to changing demands
• Recommend changes to services based on the analysis of the trends and patterns identified in the real-time operational performance data
• Get first-hand client information and use it for improvements in customer services and support

Supervisory / Leadership / Managerial Complexity 

• Mentor and enable others, assisting with coaching and problem solving where required.
• Communicate actively and effectively to ensure that no potential conflicts arise. 
• Develop supportive relationships and encourage a team spirit
• Maintain a customer-centric approach
• Keep abreast of developments in technology in order to integrate and accommodate customer requirements.
• Apply industry best practices to meet client needs
• Knowledge sharing (complex customer solution and products)

Creativities (improvement/innovation inherent) 

• Participation in product development 
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious 
• Suggests concrete ways to improve productivity, and improve resource utilization
• Establish sound relationships with all stakeholders
• Recommend and implement cost-saving activities where possible
• Evaluate situations and determine the best methods to reach defined outcomes
• Keep abreast of developments in technology in order to integrate and accommodate customer requirements. Apply industry best practices to meet client needs

Vulnerabilities (control span) 

• Failure of Telco infrastructure occurring regularly
• Dependency on all providers for all implementations and upgrades of network
• Lack of efficient monitoring systems 
• Core network failures 
• Business expectations vs. the delivery reality
• Data integrity
• Poor customer service will impact negatively on revenue
• Non-achievement of turnaround times

Responsibility towards:   

• Direct reports: None
• Matrix reports: Resources allocated to special projects from other areas within the business, Support areas of business must be adequately trained and given necessary tools to develop, manage and support the products
• Key customers: MTN SA Enterprise BU Internal departments especially Direct & Indirect Sales Team, Bids Managers, External clients
• Key suppliers: External Suppliers/Partners, Segment Managers in EBU Marketing, Technology and IS departments

Independent thought and Judgment   

• Resolution methodology of faults 
• Escalation of issues for resolution.
• Appropriate dissemination and reporting of information
• Implementation of operational plans
• Resolution of queries / problems (within parameters set by SLAs and company policy)
• Enhancing processes and procedures for the department

Education: 

• Matric or equivalent 
• 3 year Degree / Diploma in Technology Systems (Telecommunication Management / Information Technology) or related
• CCIP/CCNP working towards CCIE certification 
• Juniper JNCIA M-Series Certification advantageous
• IT related National Diploma or Degree  advantageous

Experience:

• Minimum 5 years ISP experience in similar role 
• Minimum 5 years CISCO or JUNIPER experience 
• Minimum 3 years customer facing experience 
• VOIP experience advantageous
• Security experience advantageous

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JOB DESCRIPTION

Mission/ Core purpose of the Job 

• Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive: Group 1. Mission/ Core purpose of the Job To own and lead the transition of engineered IoT platform solutions and applications from the development environment to the operational environment through a validation, testing and implementation process. To operate and ensure a high availability of IoT platform services, by leading the development of automation scripts.

RESPONSIBILITIES

Job Requirements 

(Education, Experience, and Competencies)

• Education: Minimum of 3-year tertiary degree in Engineering, Computer Science or In IT.
• An MBA or post graduate degree is advantageous.

Experience:

• A minimum of 7 years’ experience in an ICT environment within the Telecoms sector, with at least 3-5 years specialisation experience in IoT operations planning and delivery.
• Deep understanding of Telemetry, Machine to Machine and Internet of Things (IoT) and in-depth knowledge of relevant platforms such as Cisco Jasper and ZSmart.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.

Competencies:

• Head Big Picture Focus (20)
• Conceptual Thinker Executes tactical plans to achieve strategic requirements.
• Problem Solver Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver Executes and identifies opportunities for commercial innovation and continuous improvement.
• Heart – Emotionally Intelligent (30)
• Culture and Change Champion Role models practices by living the MTN values and vital behaviours for others to follow.
• Supportive People Manager Is self-aware and supports team capability development through opportunity creation for realising potential.
• Relationship Manager Builds professional networks across teams through collaboration and co-operation.
• MTNSA Sensitivity: Public Human Resources 5
• Hands – Results Focused (40)
• Results Achiever Produces sustainable business results.
• Operationally Astute Sets priorities, plans, organises and co-ordinates the work of others.

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• Key customers: MTN OPCOs, Group Enterprise MNC team, Pre-Sales.
• Key suppliers: Key Technology Partners, MTN SA GICT, MTN OPCOs, Global Connect & Relevant Industry Bodies.

QUALIFICATIONS

(Education, Experience, and Competencies)

• Education: Minimum of 3-year tertiary degree in Engineering, Computer Science or In IT.

Experience:

• A minimum of 7 years’ experience in an ICT environment within the Telecoms sector, with at least 3-5 years specialisation experience in IoT operations planning and delivery. MBA or post graduate degree is advantageous.

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RESPONSIBILITIES

• Develop and execute on the shared services and Tax strategy for MTN SA
• Ensure that shared services run efficiently and effectively, and in an agile manner that supports business process and speed of execution
• Design, track and monitor operational KPIs daily, weekly and monthly as per area specific requirements 
• Review and monitor operational KPIs, looking for trends, identifying improvements, isolating areas of concern and implementing corrective actions timeously.
• Review and monitor SLAs with internal customers and external service providers
• Ensure internal controls and internal financial controls are designed appropriately and are effective throughout each financial year, in order to support regulatory reporting such as JSE listing requirements
• Ensure there are processes and tools in place to monitor the implementation and effectiveness of controls, and that these are monitored periodically
• Drive a culture that enables the business and customer focus
• Ensure that there are systems and capabilities in place to enable accurate, complete, authorised and valid transactions, ensuring compliance to MTN SA/ MTN Group policies, and relevant accounting standards and best practices
• Ensure that all finance operational processes, procedures and policies are in place, updated and adhered to the execution of operations
• Ensure effective financial period end close 
• Responsible for managing the external audit process
• Ensure clean external and internal audit findings
• Ensure controls are in place and are effective to minimise fraud
• Ensure the shared services organisation is able to provide services to MTN SA and MTN group in the most cost-efficient manner
• Identify operational risks and proactively develop and manage mitigation plans

QUALIFICATIONS

Education:

• CIMA or CA(SA) – NQF level 7
• Post graduate tax qualification (Masters in Tax)
• MBA/ Masters advantageous
• Membership of an Accounting- or financial regulatory body

Experience:

• Experience in leading finance operations/ shared services (at least 5 years) with last 3 years working with Board/ exco/senior management, in the relevant sector/ industry as per relevant role 
• 8+ years in corporate, indirect, withholding tax, and international taxes
• 6+ years in tax strategy implementation, planning support, and project management
• People leadership experience in a shared services environment
• Experience in leading large transformations
• Experience in creating and executing strategy
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) Worked across diverse cultures and geographies 
• Obtained varied experience/ experience in different areas of the business
• Excellent people management skills in a high-volume finance processing environment
• Experience of managing and delivering change in operational finance environment, able to operate at pace in a fast-changing complex environment to manage competing priorities effectively
• Expert in Performance management using KPIs, SLAs and how to monitor end-user satisfaction 
• Experience of building and maintaining effective and complex stakeholder relationships and networks, including the ability to quickly build quality relationships with an ability to influence at very senior level
• Inspiring leadership, with the ability to build teams and provide direction harnessing the talents of people and creating an inclusive, ambitious, outward-facing and professional work environment
• Previous experience and proven track record of new process design and system implementation for a centralised finance function, including automation of processes
• Previous experience and proven track record to create and maintain robust controls within centralised finance operations
• Passion for automation and building efficient processes
• Excellent communication and writing skills
• Attention to detail
• Control/Risk oriented mindset

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RESPONSIBILITIES

Operational deliverables

• Ensure the smooth-running of the office, working with the CXO Executive and also other executives, work on a wider basis with internal and external clients
• Acting as the point of contact between the CXO Executive and other Executives and internal or external colleagues
• Manage the CXO Executive’s Office on a day to day, and ensure that their always accurate and on time
• Manage the CXO Executive’s diary to ensure all bookings/ meeting requested and appointments are coordinated, booked and scheduled expertly and to minimise time wastage between appointments
• Assist with coordinating all social events connected to the CXO’s office. This includes the preparation of costing, managing the budget and coordinating all activities for the success of the events.
• Tactfully manage sensitive matters and information regarding particular issues within the CXO Department
• Make all travel arrangements for the CXO Executive and Leadership team and ensure everything is ready prior to date of travel along with the detailed travel itineraries

Documentation and Filing

• Develop and maintain an efficient documentation and filing (electronic and hard) process
• Cross- examine documents for CXO Executive’s review to ensure quality control and the compliance of MTN policies
• Process all requisitions for the CXO’s office
• Ensure adequate preparation for meetings by ensuring both incoming and outgoing documents are issues and received on time
• Minute taking
• Take accurate minutes at meetings, prepare, verify the meeting minutes and then distribute to all attendees within agreed time line (within 24hrs)
• Ensure that Agenda items are listed and that action items are updated and clear

Reporting and Communication

• Collate monthly activity reports from the different units within the assigned department for the CXO Executive’s review
• Performs quality control checks on CXO’s presentations, to ensure proper formatting and elimination of errors
• Responds to Client Queries on all issues and immediately escalates to the Leadership Team
• Communication of DOA etc. from the Desk of the CXO Executive
• Handle assigned CXO Executive’s internal and external designated correspondence
• Assist CXO Senior Manager Business Operations with reporting and project tracking where required and other duties when required

QUALIFICATIONS

• Matric/Grade 12
• Diploma in Office Administration/Management or similar

Experience:

• 5-8 years executive support working experience
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point) and Adobe Acrobat

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RESPONSIBILITIES

The Senior Manager: Data and Privacy Compliance will be accountable to achieve the following objectives:

• Monitor MTN Group’s Data and Privacy Compliance agenda and directives and assist first line management to implement the necessary compliance mechanisms.
• Identify potential issues with current procedures that may impact risk, audit, regulatory and legal requirements.
• Stay abreast of and understand domestic and international privacy laws.
• Assist with drafting and implementing applicable privacy policies and procedures for MTN Group.
• Participate in the development of the Data and Privacy Compliance policy and ensure MTN's compliance with regulatory requirements.
• Undertake investigations related to non-compliance, identify issues and seek to resolve problems in a timely manner, in line with regulatory requirements as defined by legislation or MTN policies.
• Assist in developing and communicating regulatory compliance policy within the various OpCos and evaluate the impacts.
• Monitor and report on the Data and Privacy compliance best practice and processes within OpCo structures.
• Provide guidance to continuously enhance awareness and understanding of Data and Privacy compliance and policy issues, obligations and requirements.
• Assess whether management is adequately trained on legislative requirements and appropriate compliance methodologies regarding cyber and data privacy. If not assist first line management to develop adequate training programs.
• Assist management to execute security awareness campaigns across key OpCos.
• Input into strategies for ensuring future compliance and mitigation of risk i.e. Material legislations, fines and reporting requirements for various regulators (also includes JSE).
• Stay up to date on all relevant compliance and regulatory requirements within the telecommunications Industry.
• Responsible for overall implementation and management of the Data and Privacy compliance testing program for MTN Group.
• Ensure adequate alignment to Group policies and procedures.
• Monitor the financial performance of the Data and Privacy unit versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to GM: Compliance Monitoring and Testing.
• Manage Data and Privacy staff to ensure a high performing function.
• Identify staff training and development needs and implement necessary actions.

Key Deliverables

• Implementation and monitoring of Data and Privacy Compliance framework to identify hidden risks or non-compliance issues.
• Risk mitigation through up-to-date Data and Privacy processes and procedures.
• Increased awareness of Data and Privacy regulations and legislation within Group and OpCos.
• Alignment of internal policies and procedures to industry regulations.

Role Dependencies

• Active support from the GM: Policy and Procedure.
• Deep understanding of the MTN business strategy.
• Understanding of the relevant legal environments.
• Timely decision making and reporting.
• Alignment of OpCo and Group risk and compliance initiatives.

QUALIFICATIONS

Education:

• Minimum 4-year Academic Degree.
• Post graduate qualification (MBA/CA/Masters) advantageous.
• Fluent in English and language of country preferable.

Experience:

• 7-10 years management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (an understanding of emerging markets is advantageous).
• Work across diverse cultures and geographies.
• Experience working in a medium to large organization.

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JOB DESCRIPTION

Risk Management

• Implement the Enterprise Risk Management Framework
• Facilitate risk management and overall compliance activities from planning to operations 
• Provide input into risk and compliance policies and procedures
• Drive implement of the enterprise risk management framework within MTN SA Technology
• Ensure risk management policies are adhered to and procedures followed across MTN SA Technology
• Implement risk management systems and ensure all reporting, recording and investigation systems are in place
• Provide risk management advice to management and staff
• Identify key risks which may impact MTN SA Technology and ensure these risks are addressed
• Provide input into risk management systems and ensure all reporting, recording and investigation systems are in place
• Provide reporting on risk and compliance and represent MTN SA Technology at relevant forums
• Ensure awareness of Electromagnetic fields(EMF) emitted from the MTN sites
• Provide input into and maintain a database on EMF values and status of all MTN sites
• Coordinate and facilitate Business Continuity Management activities for MTN SA Technology
• Ensure risk & compliance relevant documentation that is comprehensive, sufficiently detailed, up to date, accurate and maintained effectively to ensure business continuity 

ISO Standards

• Provide input into  and implement the ISO management system
• Provide input into policies and procedures for implementing the applicable ISO standards across MTN SA Technology

Communication and co-ordination

• Interface with other departments both within MTN SA Technology and across the MTN SA business to identify and provide required information regarding risk management, ISO standards management and compliance activities
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
• Ensure the MTN SA Technology has a clear understanding of the necessary legislation, environmental and social responsibilities and that policies to be comply with in these areas are actively implemented and maintained
• Interface with South Africa Bureau of Standards
• Adherence to the enterprise risk management framework
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
• Ensure awareness across the organisation of Electromagnetic fields emitted from the MTN sites
• Promote awareness around ISO standards, application regulations and legalisations.
• Liaise with internal and external audit and track the status of all audit findings

Information Security 

• Assist the Local Information Security Officer (LISO) in co-ordinating and implementing the information security program across the organisation
• Interaction with business as well as Senior Managers: BRM and LISO’s as well as MTN SA Technology Security Team;
• Review Information Security risk assessments and audits that are performed and ensure that appropriate responses and actions are put in place to mitigate new risks identified relating to information security policies;

Audit and Compliance

• Facilitate and follow up on regular and systematic audits to check quality standard, regulatory and environmental compliance
• Ensure MTN SA Technology compliance with social responsibilities
• Ensure MTN SA Technology compliance with application regulations and legislations
• Manage audits to check compliance with risk, network and information security policy, procedures and standards
• Prepare MTN SA Technology for audit activities
• Remedy vulnerabilities or non-compliance to regulations, standards, policies and procedures
• Coordinate and facilitate activities for MTN SA Technology to ensure adherence to the relevant ISO standards

Minimum Requirements  

Education:

• 3 year National Diploma or Degree in IT/ Information System Management / Risk Management
• CISA or CRISC certifications advantageous 
• Experience working in a medium organization

Experience:

• 3-5 years risk and compliance as a specialist preferably in Telecommunications/IT or related industry
• Knowledge of ERM concepts, frameworks and methodologies
• Knowledge of applicable legislative and regulatory frameworks