General Manager - Finance Operations – Shared Services Finance at MTN

RESPONSIBILITIES

• Develop and execute on the shared services and Tax strategy for MTN SA
• Ensure that shared services run efficiently and effectively, and in an agile manner that supports business process and speed of execution
• Design, track and monitor operational KPIs daily, weekly and monthly as per area specific requirements 
• Review and monitor operational KPIs, looking for trends, identifying improvements, isolating areas of concern and implementing corrective actions timeously.
• Review and monitor SLAs with internal customers and external service providers
• Ensure internal controls and internal financial controls are designed appropriately and are effective throughout each financial year, in order to support regulatory reporting such as JSE listing requirements
• Ensure there are processes and tools in place to monitor the implementation and effectiveness of controls, and that these are monitored periodically
• Drive a culture that enables the business and customer focus
• Ensure that there are systems and capabilities in place to enable accurate, complete, authorised and valid transactions, ensuring compliance to MTN SA/ MTN Group policies, and relevant accounting standards and best practices
• Ensure that all finance operational processes, procedures and policies are in place, updated and adhered to the execution of operations
• Ensure effective financial period end close 
• Responsible for managing the external audit process
• Ensure clean external and internal audit findings
• Ensure controls are in place and are effective to minimise fraud
• Ensure the shared services organisation is able to provide services to MTN SA and MTN group in the most cost-efficient manner
• Identify operational risks and proactively develop and manage mitigation plans

QUALIFICATIONS

Education:

• CIMA or CA(SA) – NQF level 7
• Post graduate tax qualification (Masters in Tax)
• MBA/ Masters advantageous
• Membership of an Accounting- or financial regulatory body

Experience:

• Experience in leading finance operations/ shared services (at least 5 years) with last 3 years working with Board/ exco/senior management, in the relevant sector/ industry as per relevant role 
• 8+ years in corporate, indirect, withholding tax, and international taxes
• 6+ years in tax strategy implementation, planning support, and project management
• People leadership experience in a shared services environment
• Experience in leading large transformations
• Experience in creating and executing strategy
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous) Worked across diverse cultures and geographies 
• Obtained varied experience/ experience in different areas of the business
• Excellent people management skills in a high-volume finance processing environment
• Experience of managing and delivering change in operational finance environment, able to operate at pace in a fast-changing complex environment to manage competing priorities effectively
• Expert in Performance management using KPIs, SLAs and how to monitor end-user satisfaction 
• Experience of building and maintaining effective and complex stakeholder relationships and networks, including the ability to quickly build quality relationships with an ability to influence at very senior level
• Inspiring leadership, with the ability to build teams and provide direction harnessing the talents of people and creating an inclusive, ambitious, outward-facing and professional work environment
• Previous experience and proven track record of new process design and system implementation for a centralised finance function, including automation of processes
• Previous experience and proven track record to create and maintain robust controls within centralised finance operations
• Passion for automation and building efficient processes
• Excellent communication and writing skills
• Attention to detail
• Control/Risk oriented mindset