Customer Care Consultant (AD12) at Werkie

Key Responsibilities

• Provide professional telephonic and electronic support to clients
• Handle customer queries with patience, empathy, and professionalism
• Resolve client issues quickly, accurately, and effectively
• Maintain accurate records of all client interactions and follow-ups
• Build trust through consistent and reliable service delivery
• Collaborate with internal departments to enhance the overall customer experience

Job Requirements

• National Senior Certificate (Grade 12)
• Excellent verbal and written communication skills
• Fluent in Afrikaans and English 
• Strong interpersonal skills with a customer-centric mindset
• Computer literacy
• Ability to remain calm, professional, and solution-oriented under pressure
• Experience in customer service or a related field is advantageous
• Own reliable transport and a valid driver’s license

​​​​​​​Key Characteristics

• Patient, professional, and dependable
• Able to work independently as well as within a team
• Proactive and solution-driven
• Strong listening skills with sensitivity to customer needs
• A natural communicator with a positive, service-oriented attitude