Customer/Client Way Champion at Smollan

As a Customer/Client Way Champion you will be responsible for:

Consistent Engagement Process:

• Assess, refresh, and embed the client and customer way aligned with our global client program.
• Entrench client way as best practice across business units.
• Establish and implement tools consistently to achieve business goals.

Strategic Value Creation:

• Align client and customer engagement practices across business units.
• Cultivate effective personal relationships with influential stakeholders.
• Conduct client and customer reviews for actionable insights and continuous improvement.

Competitive Advantage:

• Identify ways to strengthen client and customer relationships based on analysis and insights.
• Develop innovative solutions, commercial contract terms, and articulate Smollan's value creation.
• Establish external KPIs to measure strategic value creation.

REQUIREMENTS

What are we looking for?

To qualify for this role, you should have:

• Bachelor’s degree in business, Marketing, or related field.
• 8 - 10 years’ relevant experience in the FMCG/Retail/Sales environment with at least 5 years’ experience as a senior resource. Established retail networks an advantage              
• Familiarity with retail industry trends and client strategies.
• Excellent communication and presentation skills.
• Analytical mindset with the ability to provide actionable insights.
• Strategic thinking and problem-solving abilities.