Customer Collaboration Analyst at Clover S.A. Proprietary Limited

Job Advert Summary    

• Clover is looking for a Customer Collaboration Analyst to strengthen relationships between our customers and internal supply chain teams and be the custodians of the integration and collaboration process by providing a holistic view on customer collaboration. The ideal candidate must be analytical, proactive, and highly collaborative, with the ability to build strong relationships with both customers and internal stakeholders. They should be comfortable working with data, identifying trends, and turning insights into practical solutions that improve supply chain performance and service delivery.
• The successful candidate will proactively identify gaps to unlock value and efficiency, creating focus, direction and goals for operational execution while focusing on detailed projects to deliver improved results.

Requirements    

• Degree
• Business English: Highly Proficient 
• Code 08 Driver's license
• Experience in working with retailers
• Willing to occasionally travel to key external stakeholders
• Advanced level of computer literacy and data analytics

Competencies    

• Ability to influence and balance stakeholders
• Ability to identify risks and gaps within the business process, and implementing strategies and measures to improve results
• Result and Solution Driven
• Strategic mindset and resourcefulness
• Effective communication and planning
• Resilience
• Persuade stakeholders to gain support and commitment
• Be dynamic and responsive to changing business needs
• Effective and efficient verbal and written communication and collaboration with external and internal stakeholders
• Planning and organising to achieve business needs and deliver value
• Manage complexity to effectively solve problems and optimise customer value
• Review and reporting
• Apply advanced knowledge to guide processes to express ideas and solutions
• Data collection and analysis
• Project management and oversight

Duties and Responsibilities    

Be the custodians of the collaboration process with the retailers

• Understanding roles and responsibilities of different departments in the collaboration process and determine the need for collaboration within each step
• Planning and organising to achieve business needs and deliver value.
• Manage complexity to effectively solve problems and optimise customer value.
• Review and reporting- apply advanced knowledge to guide processes to express ideas and solutions.
• Data collection and analysis.
• Project management and oversight.

Identify Gaps & Opportunities

• Continuously identify opportunities and gaps per retailer group over all disciplines including returns, service levels and outbound strike rates.
• Implement new Service levels (on time in full) measurements and alignment of data with the Clover service levels.
• Continuously putting measures in place to close gaps and measure outputs.
• Continuously improve the maturity of the level of collaboration and integration through innovative processes and shared learnings.
• Ensure promotional alignment between the retailers and company.
• Daily tracking of promotional uplifts and communicate any gaps to all stakeholders.
• Daily analyse the forecast vs stock reports per retailer, identify gaps and execute corrective actions in collaboration with internal and external stake holders.

Define strategy per customer group.

• Alignment of the reporting methods to enable consistent reports (ITIF, IT, IF...).
• Leading the process of setting up new cube views to align with customers (products codes vs article codes, product hierarchy, customer, UOM....)
• Identify areas of improvement, be able to create a project plan to effective involve all relative stakeholders.
• Measuring all actions and indicating weekly improvement (CLS, forecast accuracy, order acceptance, order processing, stock availability, returns, promotional accuracy.
• Inputs in the monthly forecasting session to align with customer build up forecast (analysing and assiting retailers to provide Clover with accurate promotiona/special activities).

Promoting value driven process with focused actions.

• Eliminate manual integration and collaboration with stakeholders to create efficiency.
• Manage master data updates between Retailers and Clover to ensure accurate and useful information.
• Ensure optimal planning and ordering by ensuring orders are processed and expectations are met.
• Manage inputs and insights into the S&OP process

Deadline:20th March,2026