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  • Posted: Aug 11, 2021
    Deadline: Not specified
  • As a global and diversified mining business, we use the latest technologies to find new resources, plan and build our mines and mine, process, move and market our products to customers around the world. For almost 100 years, we have been mining the minerals that society needs to develop and prosper. We provide our investors with a balanced portfolio of oppo...
    Read more about this company


    Customer Engagement Administrator

    Job Description:

    As a Customer engagement administrator you will be required to effectively integrate processes to ensure efficient and effective resolution of customer needs, including Document Management and Query Management. Below are some of your key responsibilities.

    • Assist employees with all payroll related queries including potential employees and ex-employees

    • Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer

    • Respond to and investigate Customer queries and problems reported

    • Escalate tier 2 type queries to resolvers in the Employee Data Management and Payroll Execution teams for remedial actions.

    • Develop strong working relationships with these resolver groups to ensure effective management of workflow and the efficient resolution of queries

    • Ensure correct logging of queries on the relevant systems

    • Follow up and provide feedback, guidance and information to customers and stakeholders within the required SLA

    • Physically engage employee by means of assisting employee to complete Sign on pack / employment

    • Submit engagement documentation to ES processing

    • When received back, check document for relevant completion and forward to Employee Services processing


    • Matric / Grade 12.

    • Payroll or HR qualification (Recognition of Prior Learning will be acknowledged).

    Knowledge & Skills required:

    • Knowledge of SAP systems (SAP Fusion)

    • Knowledge of a relevant query management system 

    • 2 – 4 years’ experience of working in a HR or Payroll field

    • Advantageous: mining sector experience

    • Drivers license and own transport is essential

    Additional information:

    What we offer

    When you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

    Who we are

    Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

    Method of Application

    Interested and qualified? Go to Anglo American on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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