Customer Engagement Manager at G4S

Who We Are:

• G4S is a leader in security solutions, with a dedicated team of around 90,000 employees across Africa. We are driven by our core values: Integrity, Teamwork, Agility, Innovation, Reliability, and Caring. This role is central to bringing those values to life for our customers.

The Role:

• Your main purpose is to develop and implement a G4S customer engagement strategy for Africa that is aligned with our corporate objectives, building a positive brand internally, externally, and in the media.

Key Responsibilities:

• Develop Strategy: Design and manage the regional marketing, communications, and PR strategy.
• Drive Digital: Lead website and social media strategy, content creation, and lead generation.
• Champion the Brand: Manage all corporate publications (newsletters, briefs) and ensure brand and corporate identity compliance.
• Enhance Customer Experience: Design and implement customer satisfaction surveys, analyze results, and work with country teams to create service improvement plans.
• Enable Sales: Create a comprehensive product and sales toolkit, including case studies and product videos.
• Manage Key Relationships: Build solid relationships with Top 20 and Global clients, manage business reviews, and establish C-suite level advisory conversations.

What We're Looking For:

• A relevant Marketing degree, diploma, or equivalent qualification.
• Proven experience in a senior marketing and communications role.
• Demonstrable experience implementing customer service initiatives and managing high-level client conversations.
• Excellent strategic, communication, and relationship-building skills.
• A leader who embodies our values, showing innovation in strategy, caring through customer focus, and teamwork by collaborating across diverse markets
• If you are a strategic thinker passionate about building a brand and enhancing customer experience, we want to hear from you.