Customer Engineer - (Mthatha) at NCR Corporation

Key areas of responsibilities;

• Conduct physical ATM and signage installations at merchant sites
• Conduct ongoing maintenance of ATMs, including servicing and preventative maintenance
• Meet SLA’s on a daily basis with regards to installations, removals, call-outs, preventative maintenance and signage
• Manage and report on the movement of inventory such as ATMs, ATM parts and consumables
• On a daily basis, process the movement of stock and nature of the callout details on the in-house mobile app
• Communicate status updates with your Field Services Coordinator throughout the day
• Travel within South Africa to perform ATM servicing, installations and repairs
• Dealing with customers telephonically and in-person
• Conducting merchant training sessions at ATM sites         
• Preparing operational and technical reports on an ongoing basis
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required

Requirements:

• Grade 12
• National Diploma in Electrical Engineering is advantageous
• Comptia A+ Certification is advantageous
• Prior technical experience in the ATM field is essential
• Previous experience in one of the following related industries is beneficial:  POS devices, lotto, value-added services or other related industries
• Fully computer literate (including MS Office)
• Fluent in English
• A valid code 08 South African driver’s licence
• A reliable bakkie in good working condition with a waterproof canopy is essential

Competencies:

• A passion for excellence in all aspects of your career
• Must possess people skills and a personal style that will establish credibility with internal and external customers alike
• Possess strong verbal and written communications skills
• Ability to think-out-the-box and generate new ideas
• Be responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity
• Follow procedures and have a structured approach to problem-solving
• Be organised and have the ability to manage your own time effectively