Vacancies at NCR

Key areas of responsibilities:

• Responsible for the daily reconciliation of all fully-cashed ATMs
• Download statements daily from various float providers ensuring that the float balance is supported by a specific amalgamation of ATM
• Fully investigate any queries that may arise and submit claims for identified shortages
• Work closely with the counterpart at the third-party cash-in-transit service provider to ensure reconciliations are aligned
• Prepare, produce, submit or assist with various reports and reporting requirements
• Assist with daily float settlement and daily utilisation requests
• Timeous query resolution
• Assistance with general office admin and filing

Professional Requirements:          

• National Senior Certificate (Grade 12)
• Relevant financial degree or diploma
• Experience in a similar role will be advantageous
• Fully computer literate
• Advanced MS Excel skills

Competencies;

• Passion for numbers and reconciliations
• Attention to detail and high degree of accuracy
• Professional verbal and written communication skills
• Responsible, reliable, work systematically and have a high degree of personal integrity
• Follow procedures with a structured approach to problem-solving
• Neat, orderly, organised and self-motivated

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RESPONSIBILITIES: 

• Dispatching of technicians - arranging calls on a day-to-day basis and updating technician calendars on Spark Manage
• Liaising with more than 3 parties at any giving time when arranging callouts
• Discussing call out details and parts required with technician
• Meeting SLA’s (installations, removals, callouts, preventative maintenance and signage)
• Calculating the most cost effective & efficient route
• Allocate calls to the technician’s calendar and Journey App
• Manage technicians bootstock, make sure the technician submits their bootstock report and check whether they have sufficient stock
• Requesting stock from workshops for technicians as required
• Monitoring of technicians and ensuring their work is completed, quality approved, actioned timeously and job cards uploaded onto the system
• Approving site pictures for signage calls and installations before the technician leaves a site
• Managing in and outbound calls
• Contact clients and plan for technicians to be on site and work on the ATMs
• Coordinating CIT (Fidility) service providers for call outs – Contact CIT service providers for an ETA
• Following up on all open events daily
• Operations management – managing the technician’s time, installations, technical call outs, preventative maintenance and parts supply
• Ensuring constant revision and refining of processes and procedures
• Reporting of data and deliverables on a timely basis
• Assisting with general office admin and reporting
• Compiling weekly and monthly KPI reports

Professional Requirements:

• Grade 12 qualification
• Relevant tertiary qualification is advantageous
• Experience as a call coordinator, dispatching technicians and dealing with 3rd Party Vendors across the country
• Strong administrative skills
• Proficiency in MS Excel
• Be bilingual (English /Afrikaans)
• Flexibility to work shifts, 1 weekend (half days) a month, public holidays (half-day) and standby. The individual will be remunerated additionally for these shifts

Competencies;:

• A great attitude – “do what it takes” attitude
• Thorough attention to detail and accuracy
• Highly organized with a strong work ethic
• Able to think-out-the-box and generate new ideas
• Possess strong verbal and written communications skills
• Follow procedures and have a structured approach to problem-solving
• Be organised, motivated and able to manage own time effectively and respond positively to different situations

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Job Description:

Technical Support Consultant: Self Cash 

• Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
• Resolve issues telephonically with clients
• Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone
• Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
• Troubleshoot and resolve issues when systems are down or problematic
• Management of projects including software upgrades and receipt printer graphics
• Monitor critical sites and ensure they are actioned timeously
• Log all inbound and outbound calls on the in-house SparkManage software or any related software
• Follow up and action all open events timeously
• Raise events for matters that require a site visit
• Manage relationships and liaise with third party service providers
• Ensure constant revision and refining of processes and procedures
• Report on data and deliverables on a timely basis
• Be available for the on-call cycle on weekends, public holidays or weekend shift work
• This position is an in-office position.
• Weekend and shift work required.

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Key areas of responsibilities;

• Conduct physical ATM and signage installations at merchant sites
• Conduct ongoing maintenance of ATMs, including servicing and preventative maintenance
• Meet SLA’s on a daily basis with regards to installations, removals, call-outs, preventative maintenance and signage
• Manage and report on the movement of inventory such as ATMs, ATM parts and consumables
• On a daily basis, process the movement of stock and nature of the callout details on the in-house mobile app
• Communicate status updates with your Field Services Coordinator throughout the day
• Travel within South Africa to perform ATM servicing, installations and repairs
• Dealing with customers telephonically and in-person
• Conducting merchant training sessions at ATM sites         
• Preparing operational and technical reports on an ongoing basis
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required

Requirements:

• Grade 12
• National Diploma in Electrical Engineering is advantageous
• Comptia A+ Certification is advantageous
• Prior technical experience in the ATM field is essential
• Previous experience in one of the following related industries is beneficial:  POS devices, lotto, value-added services or other related industries
• Fully computer literate (including MS Office)
• Fluent in English
• A valid code 08 South African driver’s licence
• A reliable bakkie in good working condition with a waterproof canopy is essential

Competencies:

• A passion for excellence in all aspects of your career
• Must possess people skills and a personal style that will establish credibility with internal and external customers alike
• Possess strong verbal and written communications skills
• Ability to think-out-the-box and generate new ideas
• Be responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity
• Follow procedures and have a structured approach to problem-solving
• Be organised and have the ability to manage your own time effectively

go to method of application »

Key areas of responsibilities;

• Conduct physical ATM and signage installations at merchant sites
• Conduct ongoing maintenance of ATMs, including servicing and preventative maintenance
• Meet SLA’s on a daily basis with regards to installations, removals, call-outs, preventative maintenance and signage
• Manage and report on the movement of inventory such as ATMs, ATM parts and consumables
• On a daily basis, process the movement of stock and nature of the callout details on the in-house mobile app
• Communicate status updates with your Field Services Coordinator throughout the day
• Travel within South Africa to perform ATM servicing, installations and repairs
• Dealing with customers telephonically and in-person
• Conducting merchant training sessions at ATM sites         
• Preparing operational and technical reports on an ongoing basis
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required

Requirements:

• Grade 12
• National Diploma in Electrical Engineering is advantageous
• Comptia A+ Certification is advantageous
• Prior technical experience in the ATM field is essential
• Previous experience in one of the following related industries is beneficial:  POS devices, lotto, value-added services or other related industries
• Fully computer literate (including MS Office)
• Fluent in English
• A valid code 08 South African driver’s licence
• A reliable bakkie in good working condition with a waterproof canopy is essential

Competencies:

• A passion for excellence in all aspects of your career
• Must possess people skills and a personal style that will establish credibility with internal and external customers alike
• Possess strong verbal and written communications skills
• Ability to think-out-the-box and generate new ideas
• Be responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity
• Follow procedures and have a structured approach to problem-solving
• Be organised and have the ability to manage your own time effectively

go to method of application »

Key areas of responsibilities;

• Conduct physical ATM and signage installations at merchant sites
• Conduct ongoing maintenance of ATMs, including servicing and preventative maintenance
• Meet SLA’s on a daily basis with regards to installations, removals, call-outs, preventative maintenance and signage
• Manage and report on the movement of inventory such as ATMs, ATM parts and consumables
• On a daily basis, process the movement of stock and nature of the callout details on the in-house mobile app
• Communicate status updates with your Field Services Coordinator throughout the day
• Travel within South Africa to perform ATM servicing, installations and repairs
• Dealing with customers telephonically and in-person
• Conducting merchant training sessions at ATM sites         
• Preparing operational and technical reports on an ongoing basis
• Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required

Requirements:

• Grade 12
• National Diploma in Electrical Engineering is advantageous
• Comptia A+ Certification is advantageous
• Prior technical experience in the ATM field is essential
• Previous experience in one of the following related industries is beneficial:  POS devices, lotto, value-added services or other related industries
• Fully computer literate (including MS Office)
• Fluent in English
• A valid code 08 South African driver’s licence
• A reliable bakkie in good working condition with a waterproof canopy is essential

Competencies:

• A passion for excellence in all aspects of your career
• Must possess people skills and a personal style that will establish credibility with internal and external customers alike
• Possess strong verbal and written communications skills
• Ability to think-out-the-box and generate new ideas
• Be responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity
• Follow procedures and have a structured approach to problem-solving
• Be organised and have the ability to manage your own time effectively