Customer Engineer (Support for Mission Critical) at Microsoft

Responsibilities

As a Customer Engineer for our SMC customers, you will proudly represent Microsoft as you deliver SMC services and communicate with corporate customers regarding escalated problems with their products and services, while fostering positive professional relationships.

Some Of Your Main Responsibilities Will Include

• Planning of proactive services for your customer and competently managing your accounts
• Gaining a deep understanding of your customer’s solution
• Being responsible for customer’s reactive issues and resolving them effectively and efficiently
• Creating SMC lifecycle technical documentation, customer specific training documentation and customer education sessions
• Maintaining strong relationships with customer contacts to ensure high customer satisfaction
• Developing custom scripts to monitor or fix issues, or create customer specific plans to mitigate customer pain longer term; this may involve writing sample code or create new Intellectual Property development type of work
• Managing crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24x7 on-call rotation model
• Leading regular triage meetings to share lesson learned with customers, engineers and TAMs, and defining mitigation strategies to ensure customer solutions run efficiently

Qualifications
You will have an ability to solve challenging technical problems and be comfortable communicating with all levels of individuals internally and within our customers’ businesses. To succeed in this role and really add value, you will also be able to demonstrate:

• Extensive practical knowledge of Microsoft Server products such as: Active Directory Domain Services; Azure AD; AD Federation Services; Public Key Infrastructure (PKI); Azure IaaS: Compute, Storage & Networking
• Knowledgeable in AAD design, architecture, troubleshooting and implementation
• Experience of implementation, optimization and troubleshooting of Azure
• Compute, Storage and Networking technologies
• Experience in trace analysis, debugging, source code reviews, and other proprietary tools, to analyze problems and to develop solutions to meet customer needs (may include writing code)
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
• Understanding of n-tier solutions

Please note that approximately 25% travel across MEA is expected.

Join us as a Customer Engineer and be one who empowers billions!

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.