Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specializing in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs.
Since opening the first warehouse in Stikland, Cape Town in 1995, Brights has expanded considerably wit...
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Responsible for managing customer interactions across multiple channels, including in-store, online, mobile, and social media platforms. This role ensures seamless, accurate, and timely communication and order management to deliver excellent customer experience and support the company’s omnichannel strategy.
KEY RESPONSIBILITIES:
Communicate professionally and empathetically across all platforms.
Accurate logging of interactions in CRM.
Resolve customer issues during first contact, where possible.
Respond to queries within SLA timelines across all channels and maintain message consistency.
Keep customers’ records accurate, updated, and complete. Flag duplicate or incomplete profiles.
Maintain updated knowledge of offerings, policies, and systems to provide correct and helpful responses.
Achieve positive feedback from customers, meet or exceed satisfaction benchmarks.
Meet daily/weekly targets.
Follow standard operating procedure.
Cooperate well with team members, contribute to meetings, and share knowledge and insights for team improvement.
Follow data protection, privacy, and internal guidelines.
Maintain customer trust and company standards.
REQUIREMENTS:
Matric or equivalent
Brights Induction (service excellence)
2 years’ Retail or Sales experience
Customer Service Training
Digital & Social Media Marketing
Telephony experience within a Customer Service/Call Centre environment
Excellent professional work standards, including grammar and oral proficiency
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