Customer Experience Champion at FNB South Africa

About us

•  make a promise
• be deeply invested
• value our differences
• build trust, not territory
• have courage
• always do the right thing
• stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Purpose

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice  

Experience and qualifications

• Minimum Qualification - Grade 12
• Preferred Qualification - Relevant NQF 5 as prescribed by the Financial Services Board Regulatory Exam qualification will be an advantage
• Experience - 1 to 3 years experience in a retail enviroment