Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees and operate 639 container vessels.
We market our services t...
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Customer Experience Consultant: Chemicals and Mining
Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
Coordinate ocean shipments and logistics while processing all needed work.
Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
Energetic, well-organized, self-initiated, and good coordination skills are a must.
WHO WE ARE LOOKING FOR:
Someone with:
At least 2 years’ experience in customer service in freight forwarding and logistics.
Customer-centric mindset.
Good knowledge of MS Excel and experience working with multiple systems.
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