Vacancies at Maersk Line

KEY RESPONSIBILITIES:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

• 3 to 5 years’ relevant experience in shipping, clearing, freight forwarding or logistics
• Strong knowledge of supply chain operations and customer service excellence
• Proven stakeholder management and communication capabilities
• Analytical, organized, and digitally savvy
• Able to operate under pressure and manage competing priorities
• Execution-oriented with a cost-conscious mindset

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KEY RESPONSIBILITIES:

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

• At least 2 years’ experience in customer service in freight forwarding and logistics.
• Customer-centric mindset.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English is a must.
• Problem-solving and critical thinking skills.
• Teamwork and team mindset.
• Excellent interpersonal and communication skills.

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KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
• Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
• Has excellent communication skills (written, verbal, and interpersonal).
• Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
• Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
• Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
• Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
• Flexible, open to change, and committed to continual personal and professional development.
• Highly organized and detail-oriented, capable of producing accurate and timely reporting.

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KEY RESPONSIBILITIES:

• Develop best-in-class Contract Logistics processes and standards in the SAI Area (Warehousing, Distribution and Cold Storage processes)
• Apply lean principals and six sigma methodologies to ideate and implement space utilisation, product flow and processes improvements to drive efficiency and cost saving during the implementation and operational phases of MCL customer life cycles Collaborate across Business Units to ensure strong change management culture while driving these continuous improvement changes
• Support MCL team to develop and implement KPIs in order to support performance management in the Area across Contract Logistics
• Drive and implement global standards for smooth handover to operational teams
• Develop Subject Matter expertise (SME) in Contract Logistics processes

WHO WE ARE LOOKING FOR:

• 3-5 years of experience working in Logistics and Supply Chain Management
• Industrial Engineering Qualification
• Basic Lean principles or Six Sigma methodology knowledge
• Basic physical logistics and warehousing processes knowledge (3PL experience will be advantageous_
• Process improvement & Project Management skills
• Experience developing Standard Operating Procedures (SOP) or Standard Work Instructions (SWI)
• Experience working with a Warehouse Management System (WMS)
• Experience developing layouts in AutoCAD
• Strong collaboration, communication and change management skills
• Self-starter, fast-learner and ability to work under minimal supervision
• Strong data analysis and MS Office skills
• Strong English speaking and writing skills
• Fluent in English