Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat...
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Our client, a company focused on revolutionizing bicycle security, is seeking an energetic and customer-focused Customer Experience Expert to join their team.
Based in Stellenbosch and engaging with Australian clients, this role offers a unique opportunity to gain exposure to the insurance industry while delivering exceptional service.
You will be responsible for efficiently handling customer service tasks, always prioritizing the customer experience.
Acting as a key liaison between customers and the sales and claims teams, you will ensure all communication is accurately recorded and managed across the appropriate platforms.
DUTIES:
Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
Attending any missed calls, emails and Chat messages.
Dealing with customer complaints in a professional manner.
General customer service support.
Online customer support for Hubtiger
REQUIREMENTS:
Have 2+ years of relevant work experience.
Have a proactive approach when it comes to dealing with clients.
Be highly motivated and positive.
Work well within a team environment.
Have strong communication skills at all levels.
Be eager to learn the products and daily processes to become an expert on the topics.
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