Customer Experience Reception at Yamaha

Job Overview:

• The Receptionist will be responsible for managing the front desk and switchboard, ensuring a professional and welcoming environment for visitors, customers, and guests at Tuning Fork (Pty) Ltd. The candidate will also manage theatre bookings and facilitate guest viewings of the facility. This role requires excellent communication, organizational skills, and a strong customer service ethic to enhance the overall visitor experience.

KEY RESPONSIBILITIES
Reception & Front Desk Management

• Welcome and assist all visitors in a professional and friendly manner.
• Offer refreshments and ensure guests are comfortable.
• Confirm and manage visitor appointments.
• Direct customers to the appropriate department or representative.
• Handle customer queries and complaints with professionalism.
• Maintain the appearance of the reception area to reflect the brand’s high standards.
• Ensure smooth coordination between visitors and World of Yamaha staff.
• Sign for courier deliveries and notify relevant departments.

Switchboard & Call Handling

• Answer and manage incoming calls efficiently.
• Establish caller needs and direct calls appropriately.
• Take accurate messages and ensure prompt delivery.
• Make outgoing calls as requested by management.
• Maintain and update telephone contact lists.
• Monitor telephone lines and report any issues.

Theatre Management & Guest Facilitation

• Coordinate and schedule theatre bookings for events and presentations.
• Guide guests on theatre viewings and provide relevant information.
• Ensure theatre facilities are in optimal condition for bookings.
• Liaise with the internal team to manage theatre logistics.

General Administration & Support

• Keep reception display materials updated and rotated.
• Ensure frontline staff are aware of guest arrivals.
• Report faulty equipment in the reception and theatre areas.
• Assist in event support and coordination when required.
• Any other related requests.

Minimum Requirements

• Matric certificate
• Basic administrative or customer service training is advantageous but not required.
• Computer literacy (MS Office, social media platforms, and basic graphic design tools are a plus).
• Must be customer-oriented, well-groomed, and able to handle high-pressure situations with professionalism.
• Must have a good understanding of the importance of a strong frontline image and act as a brand ambassador for Tuning Fork (Pty) Ltd.

WORKING HOURS

• 45 hours per week, excluding lunch breaks
• Shift-based schedule, including weekends and evenings (as required)
• Overtime and public holiday work may be required based on operational needs