Customer Manager at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in the commercial department. We are looking for a talented individual with relevant skills and experience for a Customer Manager role, which is based in Midrand. The successful candidate will report directly to the Key Accounts Director. 

Key Duties & Responsibilities    

• Development and Execution of Customer Plans: Develop and implement tailored customer execution plans that are aligned with the overall customer strategy, aimed at driving volume growth and market share expansion. Collaboration with Procurement and Vendor Management: Ensure that the business’s procurement and vendor strategies align with customer needs by working closely with the procurement team to ensure vendors meet business requirements.
• Strategic Alignment with Key Partners (KO and MEC): Foster strategic partnerships with KO (Coca-Cola) and Monster Energy Company (MEC) to ensure alignment in consumer promotions and product offerings.
• Cross-functional Coordination for Consumer Promotions and Channel Plans: Collaborate with regional commercial teams to ensure alignment of channel-specific plans and consumer promotions. Work closely to review the execution of plans, making adjustments where necessary to maximize ROI.
• Revenue Growth and Pricing Strategy Alignment: Work with the Revenue Growth team to ensure customer pricing structures are aligned with both business goals and market conditions. Analyze pricing data and adjust strategies as necessary to maintain competitive advantage and margin protection while ensuring that all customer engagements reflect the overall financial objectives of the company.
• Operational Execution and Resource Allocation with Supply Chain and RTM Teams: Collaborate with Supply Chain and the Route-To-Market (RTM) teams to ensure resources are efficiently allocated to support customer plans and timely product delivery. This includes overseeing the alignment of supply chain logistics, stock availability, and delivery schedules to ensure seamless execution. Success is defined by timely deliveries, optimized stock levels, and minimal disruption in execution.

Skills, Experience & Education    
Education

• Relevant formal qualification related to Sales and/or Marketing.
• A postgraduate qualification will be advantageous.

Experience

• 5 years’ experience in a Sales environment, and 5 years’ managerial experience within an FMCG environment.
• Previous experience related to the customer management portfolio, will be advantageous.

Skills

• Strategic Planning: Ability to develop and implement customer execution plans aligned with business goals to drive growth.
• Cross-Functional Collaboration: Strong communication skills to coordinate effectively with internal teams and external partners.
• Negotiation & Relationship Management: Expertise in negotiating favorable terms and building strong partnerships with vendors and key accounts.
• Data Analysis: Strong analytical skills to evaluate performance, identify trends, and adjust strategies accordingly.
• Project Management: Capability to manage multiple initiatives, ensuring timely and efficient execution.
• Problem-Solving: Quick identification and resolution of challenges to maintain smooth execution of plans.
• Financial Acumen: Understanding of pricing, revenue growth, and cost optimization to ensure profitability.

Deadline:4th December,2025