Customer Manager - VKB Milling, Gauteng at VKB Group

Requirements

• Grade 12 or equivalent
• Computer literate
• 5 - 10 years’ experience in a similar capacity
• Proficiency English and Afrikaans
• Clear Criminal Record
• Traceable track reference in similar capacity.

Duties and Responsibilities

• Facilitate and solving of queries and complaints
• Disseminate marketing material, advertisements and business notices on an ongoing basis
• Establish and maintain long-term relationships with internal and external customers
• Responsible for leading sales teams to reach sales targets
• Overseeing local and regional sales, promotions and campaigns
• Dealing with Key Accounts like Shoprite, Spar etc.
• Planning and directing the hiring and training of new & current
• Customer Manager to Wholesale and other customers
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Tracking and analyzing sales statistics based on key quantitative metrics
• Handling and resolving customer complaints regarding a product or service
• Implementing Sales mandates in specific region/price groups
• Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)
• Ability to set sales targets and achieve them effectively
• Excellent interpersonal, customer service and communication skills
• Experience using CRM to manage the sales process and forecast sales
• Strong analytical skills to identify trends and sales patterns
• Ability to design and implement a successful sales strategy
• Ability to guide and mentor sales representatives
• Planning, organization and problem-solving skills
• Advanced time management skills