Customer Operations Coordinator at Signant Health

ROLE PURPOSE

• Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

KEY ACCOUNTABILITIES:

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center 
• Attend project kick off meetings and client calls, as required
• Point of contact for Client Services queries or questions
• Responsible for generating internal export documentation
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services 
• Liaise with Client Services and external service providers to manage and communicate any shipment delays
• Promote continual improvement within the Customer Operations area
• Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

KNOWLEDGE, SKILLS & ATTRIBUTES

• Adherence to site Health & Safety
• Accurate data entry and computer skills
• Excellent written and verbal communication skills
• Excellent organization skills with the ability to prioritize
• Must be able to deal effectively with all levels of the organization
• Must be a team-oriented person with a “can do” attitude.
• Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage

Desirable:

• Experience of fast paced customer services environment
• Experience of a warehouse environment 
• Experience in import / export of pharmaceuticals or electronic devices