Latest Openings at Signant Health

ROLE PURPOSE

• Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

KEY ACCOUNTABILITIES:

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center 
• Attend project kick off meetings and client calls, as required
• Point of contact for Client Services queries or questions
• Responsible for generating internal export documentation
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services 
• Liaise with Client Services and external service providers to manage and communicate any shipment delays
• Promote continual improvement within the Customer Operations area
• Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

KNOWLEDGE, SKILLS & ATTRIBUTES

• Adherence to site Health & Safety
• Accurate data entry and computer skills
• Excellent written and verbal communication skills
• Excellent organization skills with the ability to prioritize
• Must be able to deal effectively with all levels of the organization
• Must be a team-oriented person with a “can do” attitude.
• Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage

Desirable:

• Experience of fast paced customer services environment
• Experience of a warehouse environment 
• Experience in import / export of pharmaceuticals or electronic devices

go to method of application »

• As a Project Manager you will lead the planning, execution, and successful delivery of client projects from start to finish. You’ll manage timelines, budgets, and resources, ensure high-quality communication with clients, and drive resolution of project risks and issues. This role requires strong leadership, problem-solving, and organizational skills, along with experience in project management and the software development lifecycle. A background in clinical research, life sciences, or the pharmaceutical industry is a plus.

As part of our team, your main responsibilities will: 

• The Project Manager is responsible for the planning, execution and completion of projects considering budget, timelines, resources and task management. The Project Manager will communicate in a transparent and timely manner with the assigned Signant Health clients and internal stakeholders. He/she will manage project risks and ensure timely resolution while reporting out on project status with the appropriate internal and external stakeholders.
• The Project Manager contributes to the implementation of company-wide process improvements to ensure effective and efficient project delivery.
• This role requires an effective leader that excels in problem-solving, able to motivate a result-oriented team, and can build trust-based relationships with Signant Health’s clients.

KEY ACCOUNTABILITIES - Function

• Manage and lead the initial project delivery tasks, including, but not limited to the software development lifecycle (SDLC) of Simple to Medium complexity studies.
• Ensure project systems are built and released in accordance with client expectations inclusive of leading the project system change control process.
• Support the implementation of complex, multi product projects as needed.
• Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements.
• Review, approve and maintain project and corporate systems and documentation.
• Handle client escalations independently and work with internal and client teams to resolve. Escalate as appropriate in a timely manner.
• Responsible for quality of communication with client - cadence, content and audience. Serves as the primary contact for customers on assigned projects.
• Accountable for financial health of the assigned projects. This can include vendor services, licensing, payments, invoicing, devices, resource assignments and vendor management activities.
• Collaborate with other functional areas for project delivery to ensure timelines and client expectations are met within budget.
• Responsible for identification and documentation of Incident Reports with Quality Management group. (Inclusive of Client Notification and Closure)
• Responsible for reporting of project status updates.

KEY ACCOUNTABILITIES – Role

• As a Project Manager, the employee is expected to recognize the importance of and to create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Responsible for compliance with Company Procedures in support of client deliverables.
• Recognize, exemplify and adherence to the company values which center around our commitment to People, Clients, and performance.

DECISION MAKING AND INFLUENCE

• Demonstrated ability to lead through influence.
• Capable of weighing risks and making decisions that align with Signant values and strategy.
• Manage customer escalations effectively, with follow up and closure.

 You’ll need to bring: 

• Bachelors’ degree or equivalent or relevant experience
• Understanding of the software development life cycle and the specification and configuration of software products
• Able to multi-task and work with multiple team members
• Must have excellent time management, communication (oral and written), and organizational skills
• Must be detail, and first-time quality delivery, orientated
• Must have solid MS Office Suite experience – Word, Excel, MS Project, PowerPoint
• Ability and experience of direct project activities and ensuring customer satisfaction while understanding and adhering to the study budget
• Must be comfortable speaking in front of diversified and/or large audiences
• Must be able to communicate and engage effectively with all levels of the organization and have excellent written and spoken English skills
• Must have experience in a Project Management role OR equivalent
• Must show initiative and be able to work independently as needed

Desirable:

• Background in Pharmaceutical, Medical education and/or CRO
• Experience of clinical trials/pharmaceutical industry/life sciences
• Ability to travel for business trips (overnight business trips could be expected quarterly)
• Experience/understanding of the clinical research environment and GCP principles is preferred
• PMP or equivalent certificate.
   

go to method of application »

• At Signant Health, we help bring life-changing clinical trials to patients faster. We’re looking for an experienced RTSM leader to join our Global Project Management team as an Associate Director, overseeing a high-performing group of Global Project Managers.

In this role, you will:

• Lead, coach, and develop a team delivering RTSM projects to global customers.
• Act as the first point of escalation, ensuring proactive issue resolution and customer satisfaction.
• Drive portfolio performance, including utilization, billability, and project financial health.
• Collaborate cross-functionally to meet timelines, budgets, and quality standards.
• Build strong relationships with clients and stakeholders, ensuring delivery to agreed KPIs.

What we’re looking for:

• Proven experience delivering RTSM projects in clinical trials, life sciences, or pharma.
• Demonstrated line management experience, leading and motivating project teams.
• Strong understanding of project management principles and technology-enabled services.
• Excellent communication, problem-solving, and stakeholder management skills.