Customer Operations Rep. at Loadsmart

What You Get To Do...

• Provide customers with quotes based on available freight opportunities

• Book shipments tendered by customers

• Schedule appointments via email, phone, or customer TMS based on customer requirements

• Communicate and attain approvals for extra charges on customer shipments

• Proactively communicate with customers on the status of their shipments and any issues that come along.

• Work with members of other teams to guarantee a smooth delivery process

• Assist with challenging requests and know when they should be escalated

YOU HAVE EXPERIENCE...

• Fluent in English - verbal and written

• Working in a customer - facing role a plus

• Proven ability to maintain high levels of customer service

• Strong verbal and written communication skills

• Problem solving ability

• Familiarity with USA geography

• Go-getter attitude with the ability to come up with solutions to challenges

Your Colleagues Would Describe You As

• Team player with high energy but also stand alone star

• Problem - solver

• Tech genius

• Ability to communicate with customers and provide solutions to their issues

• Proactive

• Passionate to work and bring initiatives to the team

WORKING AT LOADSMART

• Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)

• Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)

• Work in the comfort of your own home.

• Career growth opportunities.

• An opportunity to work with a diverse, global community of individuals in a fast paced, high growth company.

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.