Customer Planning Manager - DC South Africa at Cotton On Group

ONJOB DESCRIPTI

These expectations drive my success:

• I role-model and coach my team on safe behaviours; I respond to, report and investigate hazards, near-misses and incidents.
• I frequently connect with Brand merchandise (merch) and retail stakeholders to align on operational needs; I am their key point of contact.
• I respond to Brand queries and use my judgement to prioritise and solve problems that affect trade; I expedite priority orders when required.
• I influence across the business to provide Brands with the distribution support they need to perform.
• I lead DC contribution to trade-driven projects and deliver high volume retail events.
• I plan and execute commercially and operationally sound solutions to achieve Brand outcomes.
• I lead the COG Way and build a team of engaged Brand and product ambassadors.
• I manage mine and my team’s HPAs to deliver the Group strategy, and act within our Frameworks.

My performance is measured on:

• Safety: Compliance, Lost time injury (LTI), LTI Frequency rate (LTIFR)
• Fulfilment
• Internal Customer Feedback
• Cost per unit (CPU)
• On-time and within-budget projects
• Values
• Team engagement
• Team retention
• Team annual leave taken
• Team internal moves

Skills I need to perform are:

• Distribution Experience
• Project Management
• Experience leading high volume supply chain operations
• Customer Obsessed
• Great Communication
• Develop people
• Drive for results
• Judgement
• Mastery and improvement
• Commercial acumen
• Curiosity
• COG Induction Creds
• COG Lead and Manage Self Creds