Customer Quality Engineer at Faurecia

Essential Responsibilities And Duties

• As Customer Engineer, your main responsibilities are as follow :
• Be the main representative of Faurecia to the customer and represent the customer . Drive and monitor adherence to all Faurecia and customer specific requirements within defined perimeter
• Manage any customer claims (QRs) received. Ensure 8Ds are prepared and submitted back on time as per the required timeline. Ensure internal recording / reporting of claims as per internal systems.
• Interface with the Residents at the customer site to ensure customer needs are met and issues managed.
• Liaison with SQA or Sub Tier Supplier (if needed) when any quality issues experienced impacting the customer.
• Organize and participate in meetings with the customer (Solve quality problems, … ) and ensure all validations as required by customer are completed.
• Review and discuss customer quality results (based on each internal and external communication platform, ensure the correctness of these applications). Lead feedback meetings with the customer (e.g. critical supplier / QR feedback meetings)
• Monitor the Customer KPI’s, analyse trends (Pareto analysis) and prepare related feedback reports / presentations.
• Visit / periodic audits of related storage sites (SEZ) and the Customer assembly line in order to ensure the compliant use of our products.
• Define and enforce the scale of customer voice within the plant (e.g. demerit products, complaints, PPM...) and implement / leads appropriate recovery plan with the plant
• Ensure effective communication between Faurecia, Customer and all relevant Sub tier suppliers.
• Monitor adherence to Faurecia quality and related requirement as defined
• Initiate in Problem Solving activities and interface with Commodity Quality Engineers to address root causes (PCA). Drives customer compliant resolution process, ensuring robustness of problem solving (8D, ...). Ensures appropriate feedback to the customer: timing and robustness of 8D, presentation of results and progress,
• Manage containment of NOK customer return parts / claims and adherence to scrap / PC&L processes to dispose or return parts.
• Ensure the correct escalation as per the alert system and manages derogations with the customer.
• Ensure compliance with all safety/regulation standards
• Maintenance of Quality records/documentation if required.
• Track all warranty claims and work with the plant / sub tier supplier to resolve issues.
• Set up physical boundary samples if applicable /needed of the product when issues identified to clarify standards.
• Has the responsibility and authority to stop non-conforming products, shipments and / or production.

Qualifications And Position Requirements

• Education: Degree or equivalent qualification in engineering/ quality sciences.

Knowledge and experience :

• Established decisive team player
• Minimum of 5 years experience in quality
• Manufacturing experience, preferably in the automotive industry
• Solid knowledge of Quality management systems in production
• Process orientated with exceptional customer relationship experience
• Languages: Proven oral and written communication skills with English and computer literate