Customer Relations Manager at Helderberg Personnel

Purpose of the role: 

• To ensure efficient order processing, invoicing, and customer support by coordinating between customers, Regional Sales Managers, transporters, and the warehouse.
• This role focuses on resolving inquiries, troubleshooting delivery issues, and managing stock returns to maintain smooth operations and high customer satisfaction.

Key responsibilities include but are not limited to:

• Check the online portal for sales and process invoices
• Liaise with customers telephonically to take orders and issue invoices
• Coordinate with transporters when necessary to arrange deliveries
• Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
• Troubleshoot issues if customers do not receive their orders
• Handle customer complaints and resolve issues effectively
• Ensure orders are dispatched before warehouse cut-off times
• Complete paperwork for stock returns and submit to Finance for credit note processing

Criteria:

• Matric
• Previous experience in a similar role
• Previous experience in a call centre environment
• Sage Evolution / Pastel proficiency is non-negotiable
• Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
• Excellent customer service skills
• Bilingual – Afrikaans and English
• Knowledge of the tyre industry would be an advantage but is not essential

Closing date:  2026-05-14