Customer Relations Officer - Johannesburg at ADvTECH

JOB OVERVIEW:

The Customer Relations Officer will be responsible for the front-of-house activities, as well as facilitating and implementing the administrative and customer service roles and function as it pertains to student relations, industry partners and stakeholders.

KEY RESULTS AREA:

• Administration, Operational and Customer Support (internal and external)
• Maintain high level Operations service as it pertains to students, lecturers, parents, industry and suppliers.
• Attend to student queries and requests timeously.
• Manage the front-of-house incumbent effectively.
• Involvement in Campus Operations and Support
• Participate in Students Orientation , Surveys and Retention.
• Ensure processes and policies implementation.
• Work with other departments as required.
• Comply with Accreditation bodies’ standards and Relationship building with Industry Partners
• Liaise with industry contacts to possibly place students in practical work experience.
• Building a solid database of placement partners with a rating system.
• Tracking of  Alumni on a quarterly basis for stats and marketing purposes.
• Adhoc Duties
• Reception & Sales relief, as it pertains to campus operations
• General administration and Ad Hoc tasks as requested by the Campus Head
• Assist with Open days and campus events

QUALIFICATION REQUIREMENTS:

• Higher Certificate in Business Administration.
• Diploma in Business Administration / Business Management.

EXPERIENCE REQUIREMENT:

• Minimum of 2/3 years’ work experience in administration.

SKILLS REQUIREMENT:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent organisational skills.
• Conceptual thinking.
• Well-developed negotiation skills.
• Presentation skills.
• Good relationship building skills.