Customer Repair Representative (Port Elizabeth) at NOV

The NOV Aftermarket Group is currently recruiting for a Customer Repair Representative (Sales Engineer) to join our team in Gqeberha, South Africa.  The role offers the opportunity to be part of a professional, dynamic team, responsible for supporting our customer operations based in Sub-Saharan Africa. As a Customer Repair Representative (Sales Engineer), you are responsible for the creation and distribution of quotes. Responsible for coordinating and interfacing with customers, suppliers and other departments within NOV to ensure project success.

DUTIES & RESPONSIBILITIES:

• Receive, log & review customer RFQ’s. Contact customers to define/clarify the necessary scope of work as required.
• Create, revise and update scope of work and/or Quality Plans based on customer/project requirements.
• Liaise with customer and Certifying Authorities as applicable on approved Quality Plans ensuring the pre-defined scope of work is reviewed and approved by all parties.
• Generate costing estimates based on the defined scope of work.
• Request Outside Vendor (OSV) quotes as required.
• Create and distribute quotes per NOV Order Management BPA requirements.
• Revise quotes as required throughout the project.
• Ensure all incoming customer purchase orders are captured within the ERP system.
• Facilitate work scope handovers to Project Engineers (Production Planning and Control Analysts).
• Work closely with Production Planning and Control Analyst and department managers/supervisors on updating projects for customer requirements.
• Communicate with the customer regularly, reporting progress of all jobs in order to keep them properly informed. Facilitate solutions regarding client complaints and other issues.
• Work according to the Global Repair and Order Management BPA processes.
• Have a good understanding of the BPA processes related to other NOV business lines (Quality Assurance, Order Management, Projects, Spares, Warranty, etc.).

QUALIFICATIONS:

• Grade 12 with higher education degree/diploma in Mechanical / Mechatronics / Industrial Engineering (desirable).

EXPERIENCE:

• Minimum of 5 year’s experience in Manufacturing, Heavy Engineering or Project Management environment (essential).
• Product Specific Knowledge on Rig Floor and/or Pressure Control Equipment (desirable).
• Project Management experience (desirable).

SKILLS, TRAINING & SPECIALIST KNOWLEDGE:

• Computer literacy (including good command of Microsoft Office Excel, Word and Outlook) (essential).
• RigDoc knowledge, basic to advanced knowledge level (desirable).
• Proficiency in NOV systems including, Tracker, RigOffice, Team Centre (desirable).
• Interpret schematics, drawings and bill of materials (desirable).