Customer & Sales Support Graduate at Mimecast

• Web lead management
• Live chat support and responses
• Partner support and query management
• New and upsell quoting for partners, Business Developers; Partner Account Managers and Account Managers
• Supporting documentation management, readily available
• Call down day and lead management and prospecting (cold calling)
• Campaign code updating into Netsuite (CRM system) records for ROI event tracking
• Order processing and assistance
• Customer Account Optimisation reporting
• Reporting on and running of product upgrade activities and campaigns
• Netsuite Management, leads, opportunities and prospects
• Prospect list vetting and collaboration
• Marketing event support, internal and external
• The Knowledge (SharePoint) Management
• Partner portal support, training and management
• Partner agreement management and enquires
• Upsell for sub 50 seat customers

Qualifications

Essential Qualification/s:

• The successful candidate must have completed the following in the last 2 years:
• BCom
• BA
• Business Administration Diploma, Management & Marketing

Essential Personal Characteristics

• Able to work collaboratively within a team environment, whilst driving specific objectives individually;
• Energetic
• Structured with great attention to detail
• Customer centric, eager to please and friendly
• Driven for success and ambitious
• Adaptable and flexible;
• Pragmatic
• Tenacious;
• Goal and solutions orientated;
• Passionate about Technology;
• Passionate about learning and self-development;
• Resilient;
• Adaptable and flexible;
• Well spoken;
• Professional and presentable.