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Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools for metal cutting, machinery and tools for rock excavation, ...
Key performance areas
Answer calls within the prescribed service level and assist customer with product information, resolve their queries in alignment with Sandvik processes and procedures.
Actively promote or sell parts and service to support customers with their needs including cold calling activity for customer retention and market share growth.
Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
Process customer orders timeously, expedite and follow through up to delivery.
Maintain high level of proactive call and follow up activity and produce high level of output to reach sales targets.
Provide backorder reports to customers and resolve system or order issues as and when picked to allow customer to plan production and maintenance ahead.
Report and escalates customer criticality 1 orders/enquiries to logistics and technical solutions providers and keep customer informed of progress.
Profile Required
Matric / equivalent qualification (NQF Level 4)
Computer literacy – Must have skills in word processing MSWord, Excel.
Language – must be able to speak, read and write English to be able to communicate effectively with clients and other relevant stakeholders and to undertake self-initiated correspondence.
Knowledge of the processes, tools and techniques for selling goods and services over electronic channels
Excellent written and verbal communication skills both face to face and electronic
Competencies Required
Demonstrate understanding and knowledge of tools and processes for selling over the phone.
High level of professionalism, honesty and integrity
Careful listening skills
Negotiation skills to influence internal stakeholders and customers
Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.
Good time management, prioritizing and organizing skills.
Flexible, self-motivated with demonstrated initiative and independence.
Positively embrace change and adapt to different / new systems and processes
Be able to troubleshoot, identify and initiate solutions.
Be able to work shifts/ standby as operationally required
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