EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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This is a full-time on-site role for a Customer Service Advisor located in the City of Cape Town. The Customer Service Advisor will be responsible for providing exceptional customer-focused service, ensuring customer satisfaction, maintaining a professional telephone manner, and offering customer support. The role involves handling customer inquiries, resolving issues, and delivering an excellent customer service experience.
Qualifications
Experience in Customer-focused Service and Customer Support
Proven ability to ensure Customer Satisfaction and maintain a professional Telephone Manner
Strong Customer Service skills
Excellent communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
High school diploma or equivalent; additional qualifications in customer service are advantageous
Previous experience in a customer service role is preferred (6-12 months)
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