Customer Service Advisor - JHB at Webhelp SA

What you will do in this role

As a Customer Service Representative on our team, you will:

• Establish customer requests and expectations, offering efficient and accurate resolution
• Manage multichannel interactions (e.g., voice, email, or chat) to ensure a consistent customer experience
• Champion better brand experiences for our customers and clients by upselling and recommending client products, services, and solutions
• Process payment information with high security and integrity

Your qualifications

Concentrix + Webhelp is a great match if you:

• Have a matric certificate
• Are proficient in English verbal communication
• Have at least 12 months’ experience in a contact centre
• Have the ability to troubleshoot and find effective resolutions
• Are self-motivated and highly responsible

It will be a plus if you:

• Have experience working on an international campaign
• Have sales through service ability