We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of.
We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.
What you’ll be doing:
Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy
Providing clear, helpful information with regards to health care.
Meeting personal and team performance targets
Growing your skills – with potential for further training on more complex queries
What we’re looking for:
Minimum of two (2) years of recent Call Center experience. (USA campaign experience is imperative)
An understanding and experience of types of health insurance plans in the US delivery system, claims, billing is advantageous
Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation
Ability to handle multiple priorities concurrently in a timely and accurate manner.
Basic knowledge of CRM systems
Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy.
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