Customer Service Agent - JHB - Eastern Suburbs at Helderberg Personnel

Requirements:

• Valid Code B drivers license and own transport
• Matric Certificate
• Knowledge of Parcel Perfect
• Computer literate (MS Office, MS Excel)
• Fully bilingual (English & Afrikaans)
• Excellent communication skills
• Previous experience in the courier / freight industry will be an advantage
• Ability to work in a fast pace environment
• Willing to work overtime and be available after business hours and during weekends if required

Responsibilities:

• Managing incoming calls and customer service inquiries
• Generating sales leads which develops into new customers
• Identifying assessing customers needs to achieve satisfaction
• Genuinely excited to help customer
• Ensuring excellent service standards, responding effectively to customer inquiries and maintaining high customer satisfaction
• Providing accurate, valid and complete info by using the right methods / tools
• Handling of customer complaints and providing appropriate solutions / alternative3s within the time limits, follow up to ensure resolution