Customer Service Agent at PayFast

PayFast is looking for Customer Service Agents to join their team at Brookside Office Park, Claremont, Cape Town to help meet the demands of our rapid growth. PayFast is a leading online payment processing solution for individuals, NPOs and businesses of all sizes in South Africa. We are dedicated to enabling the easy, secure and instant transfer of money to online merchants to help them grow, develop and succeed in the digital economy. 

The key focus is to be customer-centric and assist in creating a successful journey for our merchants who integrate with PayFast, and providing assistance to our merchants and their customers via email or telephone, ensuring that they get the most out of using our payment gateway. You will work closely with your Team Leaders and Team Lead Assistants to ensure the delivery of excellent customer service.

Core Competencies: 

• Provide exceptional customer service to all our customers, merchants and stakeholders

• Resolve all customer service queries via email and telephone

• Provide assistance to merchants relating to online registration, verifying new accounts and assisting with online payment queries, amongst other queries

• Escalate queries to the relevant departments for swift resolution

• Build customer - merchant relationships

• Meet both productivity & quality standards to create an overall excellent customer journey experience 

Requirements:

• Matric/equivalent thereof

• 2+ years of customer service experience

• Ecommerce, Online Payments Process and Technical experience is beneficial

• Advantageous knowledge of payments, B2B fintech and financial services

About the company  

PayFast was started in 2007 and has grown into one of South Africa’s leading online payment gateways. We are trusted by thousands of online sellers to process payments for them in a variety of ways, including credit cards, Instant EFT, debit card, Mobicred and Scode. We are dedicated to enabling the easy, secure and instant transfer of money to online merchants to help them grow, develop and succeed in the digital economy. In 2019, PayFast became part of the DPO Group, spurring the growth of the largest African payment service provider. 

Perks  

• Data reimbursement for remote working  

• Employees are eligible for a bonus after the financial year end, based on a combination of the employee’s performance, the successful completion of their probation period and the company's performance. 

• Work from home options 

• Great company culture with socials and special-themed days 

• Casual dress code 

Availability  

Immediately, but we're willing to wait for the right candidates to finish their current obligations.

The duties and responsibilities outlined above is a guideline and by no means comprehensive. Additional tasks may be added on from time to time, at the discretion of your Manager.