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  • Posted: Jun 14, 2021
    Deadline: Not specified
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  • Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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    Customer Service Agent

    Job Description
    Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

    Key Responsibilities Areas

    •          Respond to inbound customer telephone calls and on some occasions, initiate customer calls
    •          Provide customers with correct information
    •          Take steps to retain customers
    •          Resolve customer inquiries quickly, efficiently and to a high standard
    •          Identify customers’ needs for other business units
    •          Maintain policies and change details as needed
    •          Maintain accuracy of customer data
    •          Process payments from customers
    •          Handle customer concerns and objections
    •          Adhere to underwriting guidelines
    •          Adhere to compliance guidelines when conducting business with customers
    •          Follow best practice procedures
    •          Participate in weekly and monthly coaching

    Qualifications

    •          Matric/Grade 12

    Experience Required

    •          Minimum of 1 year of working in a customer service call centre environment, preferably in insurance field

    Behavioural Traits Required

    •          High degree of patience and assertiveness with excellent rapport-building skills
    •          Positively contribute and lead in team activities
    •          Takes pride in work, checking own for quality i.e. Lead by example
    •          Maintains effective time management
    •           Have a positive attitude and the ability to influence and motivate others
    •           Effective emotional intelligence (EQ)
    •           Team player
    •           Flexible
    •           Self-Motivated

    Additional Information

    • Afternoon and night shifts – Monday to Sunday (rotational shifts)

    Method of Application

    Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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