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  • Posted: Jun 14, 2021
    Deadline: Not specified
  • Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
    Read more about this company


    Customer Service Agent

    Job Description
    Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

    Key Responsibilities Areas

    •          Respond to inbound customer telephone calls and on some occasions, initiate customer calls
    •          Provide customers with correct information
    •          Take steps to retain customers
    •          Resolve customer inquiries quickly, efficiently and to a high standard
    •          Identify customers’ needs for other business units
    •          Maintain policies and change details as needed
    •          Maintain accuracy of customer data
    •          Process payments from customers
    •          Handle customer concerns and objections
    •          Adhere to underwriting guidelines
    •          Adhere to compliance guidelines when conducting business with customers
    •          Follow best practice procedures
    •          Participate in weekly and monthly coaching


    •          Matric/Grade 12

    Experience Required

    •          Minimum of 1 year of working in a customer service call centre environment, preferably in insurance field

    Behavioural Traits Required

    •          High degree of patience and assertiveness with excellent rapport-building skills
    •          Positively contribute and lead in team activities
    •          Takes pride in work, checking own for quality i.e. Lead by example
    •          Maintains effective time management
    •           Have a positive attitude and the ability to influence and motivate others
    •           Effective emotional intelligence (EQ)
    •           Team player
    •           Flexible
    •           Self-Motivated

    Additional Information

    • Afternoon and night shifts – Monday to Sunday (rotational shifts)

    Method of Application

    Interested and qualified? Go to WNS Global Services on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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