Customer Service and Logistics Manager at Hire Resolve

Job Description

• Are you an accomplished, strategic supply chain leader looking for your next career-defining move? A global leader in mineral-based specialty solutions is seeking a highly experienced professional to take on the pivotal role of Customer Services Logistics Manager.
• Despite the operational title, this is a senior executive leadership position responsible for steering the overall supply chain strategy, managing key export logistics, optimizing warehousing operations, and elevating customer service standards across the region.

Key Responsibilities

• Strategic Leadership: Drive the strategic vision for the South African supply chain operations, aligning export strategies, logistics, and warehouse management with overall business objectives.
• Team Management & Development: Lead, mentor, and empower a team of Customer Service and Logistics Specialists in RSA. Foster a positive work environment, manage staff performance, and provide ongoing guidance to ensure high-quality service delivery for internal and external customers.
• Operational Oversight: Oversee day-to-day workflows to guarantee on-time task completion, optimal operational efficiency, and maximum customer satisfaction.
• Process Standardization & Improvement: Champion continuous improvement initiatives, standardize key processes, and implement best-in-class operational practices.
• Exports & Warehousing: Direct complex export operations and oversee multi-site warehousing networks to ensure seamless distribution and strict compliance.

Requirements

• Qualifications: Bachelors Degree in Logistics, Supply Chain Management or Engineering, Post Graduate qualifications beneficial
• Experience: Extensive senior-level leadership experience in Supply Chain, Logistics, Export Management, and Warehousing within Mining and minerals.
• Strategic Vision: Proven track record of developing and executing supply chain strategies that drive business growth and operational excellence.
• Leadership Capabilities: Demonstrated ability to build, lead, and develop high-performing teams, manage performance, and cultivate a culture of accountability and continuous improvement.
• Export Expertise: In-depth knowledge of international trade, South African export regulations, and global logistics channels.
• Customer Focus: Strong background in customer service management with a commitment to maintaining exceptional service quality standards.